We share real time data to support smarter research, policy, and community organizing. Research Collaborators are granted access to a scrubbed and anonymized version of this dataset.

In addition to the message content, Crisis Text Line has four main sources of data: (1) metadata and content automatically collected from conversations, (2) Crisis Counselor surveys, (3) texter surveys, and (4) algorithm-derived data.

Meta-data from conversations include over 200 variables. The implications of open collaboration built on top of this Crisis Text Line data set are massive.

What are the goals of our research collaborations?

  • Access. To open the door for world-class machine learning / artificial intelligence researchers to work with one of the country’s most important data sets.
  • Dissemination. To create a consistent flow of innovative and insightful media stories to share with community groups and policy makers.
  • Implementation. To create data science products that are implemented by Crisis Text Line and community groups, and improve the crisis space as a whole. 

What outputs are expected from Collaborators? 

  • Research papers and long-form journalism. We expect these will come after the research is complete. Because Crisis Text Line’s data is so sensitive, developing the paper will be a collaborative effort between the Collaborator and Crisis Text Line staff. 
  • Augmentation products. Examples of products include text classifiers that can automatically identify certain issues, like suicidality, or a recommendation engine, which would automatically recommend the best resource for a high school student in need of a methadone clinic in Sacramento. These will improve Crisis Text Line’s service. We’ll also share products with other non-profits for free, to raise the crisis space as a whole. (Crisis Text Line has already proven this model twice, having incorporated products built by visiting researchers from Palantir and Pivotal Labs.)
  • Blog posts. One Crisis Text Line Communications Team staff member will dedicate time to working with Collaborators to identify story ideas and set up conversations with journalists. These posts won’t require full accuracy; they’ll be written from the perspective of imperfect results in motion. The goal is to create a more consistent flow of meaningful stories around crisis in the media.

To be a Collaborator, you must meet the following key requirements:

  • Be affiliated with an academic or research institution. This includes obtaining the approval of an IRB, having a Principal Investigator that’s a full-time employee of the institution, and the written approval of your institution’s Office of Research or equivalent office.
  • Work from our NYC offices. (Note: We offer remote, VPN access on a case by case basis due to COVID-19)
  • Expect to spend 3-6 months working on their project. Expect to spend half or more of that time on-site in NYC. Time spent on-site does not need to be continuous, but it will be frequent.
  • Have the technical expertise to work with massive data sets. 
  • Be willing to complete our 12 hour Crisis Counselor training to better understand our data.
  • Be a U.S. or Canadian citizen. We need this for background checks.

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CTL Research Collaborators’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.