What is Repeat?

Repeat makes it easier to buy again from brands you love online. We work with CPG (consumer packaged goods) brands to turn 1st time shoppers into repeat customers. 

We make that possible by creating personalized carts that are specific to what a shopper has purchased in the past and what is due to be reordered soon. Its all about speed and ease for the customer. 

We believe in showing what we are about over talking about it. So, go ahead and check out an example from Huron.

Our Company Values

Ownership

When problems arise, we focus on solutions instead of fault. Every employee at Repeat should feel empowered to address issues they encounter and create the company where they want to work.

Everyone has meaningful equity - we succeed or fail together.

 Respect

Kindness is paramount, and being nice is dangerous. We strive to sustain an atmosphere of trust and candor where opposing ideas are valued, and debates are frequent and compassionate.

 Growth

Our company is growing quickly, along with our user base and codebase. We take advantage of change and maintain anti-fragility with a commitment to curiosity and data-driven decision making.

We believe in career development as an extension of self-development — and vice versa.

The Role

As a Repeat Enablement Manager, you will work directly with brands as a Repeat and CPG marketing advisor with a focus on helping them increase revenue from returning customers. You will set  them up for success via onboarding to see Repeat’s impact quickly, and  you’ll guide them through training and strategy, along with campaign planning to encourage adoption of all aspects of Repeat. You will also maintain ongoing relationships with your book of business and play  a vital role in driving growth among our customer base, as well as net retention.

Our customers vary in size but are all Direct-to-Consumer, Consumer Packaged Goods brands, which means we are looking for motivated team members with an understanding of retention marketing and the ecommerce DTC space, strong communication skills, a customer-first mentality and the ability to identify areas of improvement and work together with the team to help build a best-in-class enablement organization.

Responsibilities

  • Be the go to point-of-contact while also managing and maintaining relationships with a continuously growing book of business
  • Provide proactive strategic and tactical advice and guidance on implementation of Repeat, along with industry-specific best practices outside of Repeat’s core functionality, to ensure brands are achieving their desired business goals
  • Offer guidance and support tactical execution of email and SMS campaigns
  • Provide analytics, customer sessions and overall success metrics to educate internal stakeholders on areas of improvement & success
  • Provide support and guidance on all product related questions from your evolving book-of-business
  • Assist in evolving processes to provide the most efficient and effective Repeat experience for brands and to ensure growth, success and retention
  • Share feedback with internal team members based on customer interactions to assist in improving the product and marketing efforts

 

Who We’re Looking For

An ideal candidate is someone who has served in a customer-facing role at either an agency or SaaS company in the DTC space. Marketing experience is also a huge plus. Extra points for experience with Klaviyo, Postscript, Shopify and/or Google Analytics, but not required. Three to five years of experience would be great for this role.

If you feel passionate about assisting ecommerce brands, love working with a small team and focus on the fine details while also strategizing at a higher-level with customers, this role may just be right for you.

Perks

  • Working at a high-growth VC-backed startup where work-life balance is important
  • Budget to shop at some of our awesome brands we work with
  • Competitive salary & equity
  • Flexible work hours
  • Flexible working location: we’re a hybrid team, so you have the option to work from home and/or work out of an awesome on a startup campus in Marina Del Rey
  • Healthcare, Dental, Vision Insurance (covered)
  • Vacation is encouraged (and unmetered)
  • 401K

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