About Rent the Runway:

At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we’ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our customer experience. We have pioneered the closet in the cloud and believe that every person globally will soon have a subscription to fashion.  We are proud to be both a profitable and fast-growing business, with 11 million members of our community who believe that rental is the future.

Position Overview:

As an Operations Lead, you are playing the role of Operations Manager-in-Training. This role involves partnering with the Ops Manager on leading a team executing the daily inventory operations of a fast paced and ever changing business . You must be organized and team oriented to be part of this productive team.  Do you think you have what it takes to dream big in our dream closet?

Enter our dream closet of…

  • exceptional customer experience
  • endless opportunity to learn and grow with your team
  • risk-taking, where trying new things and learning from mistakes are valued
  • a positive work environment with outstanding teamwork, mutual respect and exceptional morale
  • leading and understanding, implementing, and living Rent the Runway’s core values!

Do you have a passion for....

  • forming genuine connections with customers to create a memorable experience that makes them want to come back?
  • joining a disruptive retail environment where we’re always rewriting the rules?
  • working together to achieve something better than what we can do individually?
  • taking risks, trying new things and where learning from mistakes are valued - we are continuously improving?
  • a positive and collaborative work environment that includes mutual respect and trust?



  • Prioritize daily tasks with Operations Manager
  • Proactively communicate to Ops Manager and DFC on all inventory related issues and changes required to improve overall efficiencies  and customer service
  • Supervise specialists on daily tasks
  • Ensure completion of  opening, mid-day and closing Operations checklist
  • Participate in all training on SOP’s and lead when necessary
  • Support Customer Experience team during peak times at RTR Bar
  • Working with the Operations Manager to ensure all SOP’s are up-to-date
  • Assist with any building maintenance & IT-related  issues
  • Process and verify inventory receipts  and compare through system to validate for accuracy, note discrepancies with distribution center (DFC) or appropriate carrier  
  • Ensure all elements of a clean and organized stockroom, including but not limited to organization of dresses and accessories and other maintenance tasks
  • Demonstrate knowledge of products and services  
  • Meet and interact with customers; demonstrate an enthusiastic and positive attitude
  • Adhere to company policies and procedures
  • Coaching and development of specialists while providing daily motivation of store team and demonstrating strong problem solving abilities, along with celebrating team successes

Inventory (Inbound, Outbound, Replenishment):

  • Ensure all daily tasks are executed involving priority shipments in a timely manner
  • Performing scheduled cycle counts in a timely manner; Investigate any inventory discrepancies, reconcile Aging report
  • Maintain low levels of inventory deactivations through
  • Pick, pack, and ship outbound courier orders following the Courier order SOP
  • Manage flow of outbound orders through Doorman
  • Ensure all  inbound garments are inspected for any imperfections (wrinkles, creases, broken zipper, etc.), tag items correctly in our inventory management system (WMS) and send back to the warehouse following proper procedures
  • Manage and assist with unloading  inventory received from the distribution center (DFC) and/or other carriers and check incoming shipments for mishandling and discrepancies
  • Manage and participate in the pick-up and drop off process in store


  • 2 years experience in an inventory supervisory role
  • Ability to carry 15-20 lbs up and down stairs  
  • Strong written and verbal communication skills
  • Ability to multitask and prioritize  
  • Flexible schedule and ability to commit to a minimum of 45 hours per week including nights and weekends
  • Training, interviewing, planning, organizational, and performance management skills.
  • Technically savvy and proficient with MS Office; Outlook, Excel, Word
  • Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity.
  • Proven track record in attendance and performance
  • Dedicated to high level of client service and revenue productivity


At Rent the Runway, we’re committed to the happiness and wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

  • Generous Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
  • Industry leading 401k match - an investment in your future.

Rent the Runway is an Equal Opportunity Employer. Rent the Runway does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need

Apply for this Job

* Required
File   X
File   X

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Rent the Runway are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.