About Us:

At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we’ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our customer experience. We have pioneered the closet in the cloud and believe that every person globally will soon have a subscription to fashion. We are proud to be both a profitable and fast-growing business, with a loyal 10 million members who believe that rental is the future.

 

About The Team:

The Product Marketing & Customer Strategy team is responsible for infusing the Rent the Runway brand and deep customer-centricity into the holistic user experience. As stewards of the brand mission to the Product, Engineering, and Design org, we ensure that the dynamism, emotion, and magic of our brand is fully realized within our customer product experience. Our team leads the development of a clear customer vision and “job to be done” for our product experiences, which is shaped by customer research and insights. We then help to deliver our products to the world in a way that fulfills the customer vision, drives forward the business, and brings our brand to life.

 

About The Job:

As our first dedicated Product/UX Writer, you will play a critical role in creating our product content strategy, influencing user experience, and driving the Rent the Runway brand voice through our digital experiences. In this position, you will be responsible for writing all in-product copy that touches our customer experience across web, mobile, email/push, and offline. More importantly, you will bring clarity, brand personality, and moments of delight into our customer product experience. You’ll partner with Research & Insights, Design, Product Management, and Product Marketing from initial brainstorms to the shipping of final products. Come help us tell our brand story, build innovative and delightful user experiences, and make our existing core experiences sing!

 

What You’ll Do:

  • Write clear, consistent, concise product copy (e.g. in-product education, landing pages, notifications, purchase flows, emails and more). We’re talking everything from what our buttons say to how we market Rent the Runway as a whole.
  • Collaborate with designers, product marketers, product managers, and engineers to create meaningful and human digital experiences
  • Know the customer inside and out and show how your content recommendations fit with both customer and product goals
  • Effectively manage multiple projects and deadlines
  • Find smart ways to use data and customer research to evaluate and improve our product content strategy
  • Contribute hypotheses for product copy A/B testing
  • Design the conversational interaction between a product and its users that helps them engage, learn more, and foster loyalty
  • Create and help maintain UX writing guidelines that are in line with Rent the Runway’s overall brand and voice, in partnership with the Brand & Editorial team

 

About You:

  • You have at least 5 years experience (UX/UI writing and content strategy) writing clear and consistent product copy, with appropriate brand tone. You embrace brevity and simplicity, and have a sharp wit. You know when to be direct, and when it’s ok to have a little fun.
  • You’re a storyteller, editor, and design thinker who knows your audience and can create compelling content that empowers and delights users
  • You understand how copy and design work together, and how writing can influence the user experience
  • You are passionate about brand expression and understand how to create authentic, emotional connections with people through powerful messaging and copy
  • You are customer-obsessed and passionate about creating great user experiences — you anticipate user needs and always advocate for them
  • You love both strategy and hands-on writing and editing
  • You thrive in a fast-paced organization and enjoy working hard. You take initiative and are energized by challenges. You take pride in the quality of your work.
  • You’re a great cross-functional collaborator, able to give and get feedback from designers, product managers, and marketers at all levels

 

Benefits:

At Rent the Runway, we’re committed to the happiness and wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

  • Generous Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!  
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
  • Industry leading 401k match - an investment in your future.



Apply for this Job

* Required
File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Rent the Runway are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.