Customer Success Representative, B2B Team

Looking to join a company in the midst of a digital transformation where the consumer is king and talent, technology and data are our greatest resources? Keep reading to see if this opportunity is of interest to you!

RentPath is currently looking for a Customer Success Representative for our Business to Business Customer Success Team, serving as the primary point-of-contact for RentPath’s product support, enabling RentPath sales teams and customers to better understand our products, reports and core product functionality.

This role will report to a Customer Success Manager, and will be part of the Business to Business (B2B) Customer Success team. He/she will frequently interact with RentPath’s sales force and external customers.

A Day in the life

The Customer Success Representative (CSR) will be expected to consistently deliver outcomes in the following:

  • RentPath’s sales teams are enabled to support customers and drive revenues, as customer/accounts are functioning smoothly, efficiently and with minimal error or downtime.
  • RentPath’s sales teams have consistent and accurate insight into site(s) performance, so that they can explain investment return (ROI) of RentPath products to customers.
  • CSR holds a favorable reputation with partners and customers for being credible, nimble, and responsive. The stakeholders feel confident in the solutions recommended by the CSR without relying on multiple sources of assistance to resolve concerns/questions.
  • Following a team “all-for-one, one-for-all” mentality, the Sales Support Specialist’s fellow teammates are also successful in ensuring customers are serviced accordingly.
  • Some everyday tasks that the Customer Success Representative may participate in and/or be accountable for to support the position outcomes are:
    • Responding to inbound product inquiries from customers  about RentPath’s products
    • Assisting with product onboarding
    • Managing the “customer success case queue” /phone calls-documenting problems as they arise and finding solutions to internal and external customer questions.

What we need from you

  • Demonstrated experience interacting in a client-facing, customer-service environment/capacity
  • Experience identifying potentially “at risk situations” and communicating with appropriate partners to obtain resolve
  • Demonstrated success working in a highly collaborative environment where relationship building and management was key to be successful

 

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