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Technical Documentation Writer

Remote • UK, Canada, or Germany

About Platform.sh

Platform.sh is Platform-as-a-Service (PaaS) that removes the complexities of cloud infrastructure management and optimizes development-to-production workflows, reducing the time it takes to build and deploy applications. Delivering efficiency, reliability, and security, giving development teams both control and peace of mind. Built for developers, by developers.

Adopted and loved by 16,000+ developers, 7,000 customers, and for nearly a decade Platform.sh has been providing innovative capabilities that serve as the launchpad for creative development teams’ out-of-the-box thinking.

We provide 24x7 support, managed cloud infrastructure, and automated security and compliance with an all-in-one PaaS. We give our customers complete control over their data by keeping applications secure and available around the clock.

Platformers are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work.

Bring your expertise and enthusiasm to our growing, global organization. Your contributions, collaboration, and unique point of view are recognized and valued here.

Impact of a Technical Documentation Writer

As a Technical Documentation Writer on the Advocacy Team, your expertise will shape the way developers interact with our products by delivering clear, comprehensive, and user-centered documentation. You’ll take ownership of devcenter.upsun.com and other public documentation initiatives, ensuring developers have the knowledge and tools they need to use Platform.sh and Upsun effectively.

Your work goes beyond writing; you’ll analyze feedback, monitor content performance, and collaborate across teams to continuously improve our documentation experience. With a focus on empathy and technical precision, you'll help reduce friction, demystify complex concepts, and empower users to build with confidence.

This role reports to the Director of Global Enablement and works closely with technical, product, and support teams.

What to expect

  • Core Projects: Craft technical tutorials, reference material, and how-to guides that help developers make the most of Upsun.

  • Daily Responsibilities: Continuously refine devcenter.upsun.com by prioritizing user feedback, monitoring documentation performance, and making strategic updates to improve clarity, accuracy, and engagement.

  • Team Collaboration: Work with technical, product, and support teams to ensure documentation reflects the latest product updates and best practices.

  • Challenges and Solutions: Proactively identify pain points in documentation workflows and initiate discussions to explore innovative, efficient solutions.

  • Innovation and Impact: Serve as one of the main points of contact for documentation-related issues, driving impactful improvements to user experience and product understanding.

What you bring

  • Empathy & User Focus: A caring mindset and the ability to think from other perspectives. This is key in understanding user needs and creating accessible, effective documentation

  • Technical Writing Experience: Proven experience in technical writing within tech environments, using docs-as-code practices and Git-based workflows.

  • Technical Proficiency: Familiarity with programming languages such as PHP, Python, JavaScript, or Go, and an understanding of CI/CD and devops ecosystems.

  • Project Management: Demonstrated ability to manage projects end-to-end—prioritizing work, meeting deadlines, and collaborating with cross-functional teams in an asynchronous environment.

  • Attention to Detail: Strong organizational skills and a sharp eye for document structure, clarity, and consistency.

  • Content Simplification: Ability to break down complex technical concepts into clear, user-friendly language. Experience with user research and using data to improve content relevance and quality.

  • Communication Skills: Excellent verbal and written communication skills. Strong editing and proofreading abilities to ensure high documentation quality.

Bonus points for

  • Cloud & Development Knowledge: Experience with modern cloud architectures, development processes, and troubleshooting applications.

  • Educational Content Creation: A track record of creating a variety of educational materials beyond written documentation.

  • Tool Familiarity: Experience with the Hugo Static Site Generator (SSG) and working with custom themes.

  • UX & Content Design: Familiarity with content design principles or UX writing.

Where we hire

At Platform.sh, remote work isn't just a trend - it's our foundation. The freedom of remote work with the support of a diverse, global team has been our successful model for nearly a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently focused on hiring for this role in Canada, UK, or Germany. Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in these countries. 

How we hire

We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.   

You can expect 4 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Platformers. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment. 

  1. 45 Minutes with Talent Acquisition 
  2. 60 Minutes with Hiring Manager (Director, Revenue Enablement)
  3. 60 Minutes with Team (IC's)
  4. 45 Minutes with Executive (VP, Product Advocacy)

All roles require background checks.

What we offer

💡 A product you can believe in - Join us in transforming how businesses build and manage web applications, driven making a positive impact as a proud B Corp.

🏆 An Award-Winning Workplace - We’ve been recognized by Forbes’ Top 30 Companies for Remote Jobs and France’s Best Workplaces for Women.

🗣️ A culture that values your voice - Join a flexible, open, and inclusive work environment where your voice is encouraged, and your ideas shape our growth and evolution.

🌎 A global team - Collaborate with colleagues from diverse backgrounds across the world, embracing different perspectives

🎉 Benefits and perks - Make the most of what matters to you

🏝 Flexible PTO

📈 Company stock options

🧠 Professional development budget

💻 Office equipment budget

💆‍♀️ Wellness budget

🧳 Annual team gatherings

🛜 Internet reimbursement

👶 Inclusive parental leave

✈️ Remote work travel program

You belong here

At Platform.sh, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and supportive workplace where everyone can thrive. We embrace and value different perspectives, backgrounds, and experiences, because they make us stronger as a team. Whoever you are, wherever you're from, and whatever path you've taken, you are welcome here. We encourage you to bring your whole self to work, connect with others, and share your passion.


If you need accommodations at any stage of our hiring process, please let us know. We're here to ensure an accessible and comfortable experience for you.

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