About Remote:

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works). We're backed by A+ investors and our team is world-class, literally and figuratively, as we're all scattered around the world. Please check out our public handbook to learn more about our culture. We encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply. If this job description resonates with you, we want to hear from you!

How we work

We love working async and this means you get to do your own schedule.

We empower ownership and proactivity and when in doubt default to action instead of waiting.

The position

We are looking for a Head of Community to join our team. You’ll work closely with all Growth and Product Marketing teams, sales, customer success, and product teams to build unique, loyal, and engaged user community to drive advocacy through marketing programs. In this role you will build strong relationships with our ambassadors and will shine a light on our customers’ enthusiasm and success to inspire existing users to realize more value out of Remote. You will foster people connections within the community, driving brand affinity & word of mouth referrals that will eventually drive broader prospective users to adopt Remote within their organizations.

Responsibilities

  • Build out global, highly engaged, and loyal Remote user community
  • Maintain strong relationships with community ambassadors
  • Be the face & spokesperson of Remote
  • Drive marketing and sales business objectives through user advocacy initiatives
  • Work with Sales and Customer Success to identify top reference accounts and cultivate studies, quotes, references, stories based on business priorities
  • Build advocate programs like advisory boards, newsletters, forums, user groups, and events that engage our user community
  • Prompt user community to share their stories, write reviews and drive word of mouth awareness/organic growth of Remote; Ensure a positive user experience through day-to-day activities
  • Identify and surface trends and insights from user community through qualitative and quantitative feedback and communicate those insights internally in an effort to improve overall customer experience
  • Build frameworks for tracking and monitor performance of community programs
  • Monitor and triage customer requests from social media and other external community channel

Requirements

  • 5+ years in customer-facing communications or customer service roles
  • 5+ years of experience managing user communities
  • Proven ability to manage external resources and work cross-functionally, particularly with Marketing, Product, Sales, and Customer Success
  • Experience in social media engagement and community management
  • Experience with product, design and eng buyers/users and pain points
  • Great customer and executive stakeholder communications skills
  • An inclination toward measurement; understanding of analytics and CRM tools

Benefits

  • Remote work culture
  • A fair and competitive salary
  • The equipment/tools you need to do your job well and comfortable (MacBook Pro, screen, peripherals)
  • Unlimited paid time off
  • Flexible working hours
  • Home office setup
  • Health insurance
  • Training allowance
  • Equity

Practicals

  • You'll report to: Head of Growth
  • Team: Growth
  • Location: Anywhere in the World
  • Start date: As soon as possible

Application process

  1. (async) Profile review
  2. Interview with recruiter
  3. Interview with future manager
  4. Interview with team members
  5. Interview with CTO
  6. Interview with CEO
  7. (async) Offer
  8. Reference calls

How to apply

Please fill out the form below. Don't forget to add your CV (ideally as a PDF) and a cover letter (at most a single page) explaining why do you think there's a match between this particular role and your profile. Thank you!

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