Does driving innovation and enriching our human experience through technology make you tick? At Re-Leased, we are reimagining the future of commercial real estate.
Our cloud-based commercial property management solution is designed to make Commercial Real Estate simple and seamless for commercial owners and property managers.
Your Role
You'll be a key part of our Customer team, providing frontline support to our customers across a variety of channels. You will be the accounting expert for our customers, as we offer trust Accounting and Accounting software system integrations with Sage, Xero and Quickbooks Online. As a Customer Support Specialist for the APAC region, you will work alongside our Sales, Marketing, Engineering and Product teams to ensure exchange of information that enhances the APAC Re-Leased customer experience.
This role could be based anywhere in NZ or AU.
Your Responsibilities
- Provide frontline level support to customers via Inbound and outbound emails, phone calls, online chat and online sessions
- Investigate and document support tickets for escalation to other teams
- Participate in cross-functional collaborative events across different time zones
- Update the Knowledge Base articles to reflect the latest application functionality
- Build and maintain key company relationships, internal and external
- Support the Customer team with project management and onboarding new customers
- Be the accounting expert in the team, sharing knowledge with other members of the Customer team
Your Experience
- Essential: A background in trust accounting or accounting software experience
- Proven experience providing frontline support
- Strong demonstrated analytical problem-solving skills
- Proven ability to explain complex, technical concepts in simple, easy to understand terms
- Zendesk experience is also a bonus
Our culture is very important to us too, and we strongly believe in living out our core values:
- People First: One team globally; our people and customers always come first
- Find a Way: Like a river, we find a way around all obstacles
- Win or Learn: Our journey for improvement never ends; enjoy the ride!
Why Join Re-Leased?
This is an exciting opportunity to join a growing global business where we encourage thought diversity and driving new ideas. In exchange, we can offer a genuine opportunity to join a fast paced, success story and the chance to become part of an award winning team and grow your own career with us. We encourage our global team to work flexibly and offer hybrid working for this role. In addition to other benefits, we offer an individual healthcare policy.
To express an interest please submit your details and tell us your story!
