RegScale [www.regscale.com] overcomes limitations in legacy GRC by bridging security, risk, and compliance through our Continuous Controls Monitoring platform. Our CCM pipelines of automation, dashboards, and AI tools deliver lower program costs, strengthen security, and minimize painful handoffs between teams.  Achieve rapid certification for faster market entry, anticipate threats via proactive risk management, and automate evidence collection, access reviews, and controls mapping. Improve the Return on Investment (ROI) of existing tools by seamlessly exchanging data with our centralized CCM data lake, enabling continuous monitoring of security, risk, and compliance controls. Our customers report a 90% faster path to compliance certifications and a remarkable 60% reduction in audit preparation efforts, strengthening security programs and reducing costs.

Position: 

Are you ready to take your career to the next level with a critical position in an innovative technology that is disrupting the compliance industry? We are actively seeking a Technical Delivery Manager (TDM) to serve as the subject matter expert during the entire customer journey. The TDM will have a special focus on driving product adoption and customer outcomes that ensures continuity and expansion of the RegScale platform. If you’re excited to be part of a fast-paced startup and have a passion for solving customer problems, love to articulate the unique value proposition of solutions, and love to deliver solutions that customers can count on, then we would love to meet you. 

This position will play a key role in delivering world-class product demonstrations and using your customer experiences to influence product development based on market feedback. We recognize that this role is critical to our company’s success, and we have offered a generous compensation package that includes a competitive base salary with significant stock options to help us recruit the most exceptional talent. 

Position must be a US Citizen and is subject to a background check and unannounced drug testing requirements. Position is based in Knoxville, TN but can accommodate a remote location if candidate is willing to travel for strategy and design sessions with the team and customers. We know how valuable your creativity and technical skills are to our company’s success, and we offer an exceptional salary and benefits package commensurate with the responsibilities of the position. If you’re ready to work hand in hand with our Sales and Customer Success Teams to deliver meaningful outcomes for our customers, then this is the place for you! 

 

Required Skills: 

  • Experience implementing and operating compliance frameworks in an enterprise organization 
  • Blend of excellent customer service skills/experience combined with working knowledge of cyber security compliance requirements including, but not limited to NIST SP 800.53, SP 800.171, CSF, RMF, CMMC, ISO 27001 
  • Familiarity with accessing and manipulating data in commercial software via documented APIs 
  • Comfortable in the dynamic atmosphere of a highly technical organization with a rapidly expanding customer base 
  • Ability to creatively explain and present complex concepts in an easy-to-understand manner to both business and technical minded individuals. 
  • Analytical and able to eliminate obstacles through creative and adaptive approaches. 
  • Proven ability to develop strategies, translate them into initiatives and track successful delivery 
  • Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity 
  • Able to collaborate across the organization and with external stakeholders 
  • Holds strong operational skills that will drive organizational efficiencies and customer satisfaction 
  • Willing and able to address escalated customer issues with speed and urgency 
  • Willingness to travel up to 50% 
  • Resided within a reasonable distance of Knoxville, TN 
  • Must be a self-starter who works well with technical staff on diverse and blended teams 

 

Activities: 

  • Provide dedicated post-sales support to customers with a focus on getting customers to production and a state of sustainable adoption; this may include working with ecosystem partners on integrations, digitizing frameworks, and bringing risk and compliance programs to production in the RegScale platform 
  • Design, configure, and scope installation and delivery of RegScale platform 
  • Inform and train customers on the RegScale platform and client use case(s) 
  • Provide technical assistance on RegScale platform 
  • Work with customers to identify key customer technical requirements/objections and develop prescriptive strategies to address customer needs 
  • Scripting and data loading of legacy data into RegScale (spreadsheets, CSV, API access) using Python. 
  • Develop and provide customer training on the RegScale Platform 
  • Lead solution workshops with clients 
  • Responds in a timely way to product-related inquiries. 
  • Provide advanced trouble shooting in the customer environment to provide extensive details for any issues to R&D 
  • Collaborate with R&D and the client to support deliverable, deadlines, and value delivery 
  •  Other customer-related work as assigned by the client 
  • Act as a support escalation point for client and provide detailed status on tickets and feature requests 
  • Oversee issue resolution and ensure client satisfaction before closing tickets. 
  • Assist product development in testing new product capabilities and providing real-world customer feedback 
  • Effectively document and communicate client needs to the Product team for future product enhancements 

 

Education/Training, Qualifications, and Certification: 

  • Bachelor’s degree in Computer Science or similar technical/engineering degree and 10 years of experience as a compliance practitioner, or 
  • Master’s degree in Computer Science or similar technical/engineering degree with 5 years of professional experience as a compliance practitioner 
  • Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning 
  • Excellent verbal communication skills 
  • Strong attention to detail with the ability to prioritize and multi-task 
  • Must be a US Citizen, able to pass a background check, and may be subject to random workplace drug testing 
  • Must provide proof of COVID-19 vaccination 
  • You’ve demonstrated success working on a highly functioning team 
  • You’ve demonstrated progressive service management experience working in an enterprise software company 
  • You can troubleshoot and effectively communicate with clients and teams 
  • You are passionate about solving customer problems and at driving long-term customer value 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in RegScale’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.