Who We Are:

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.

We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.

Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.

Transportation Manager 

We are looking for a Transportation Manager who will be responsible for the day to day management of carrier relations, product distribution, and shipping networks for a growing omni-channel direct-to-consumer business (ecommerce, wholesale, and retail).   You will work closely with our internal teams to manage and develop a first-class transportation operation that supports the companys’ growth and fast turning inventory, both domestically and internationally. 

 What You’ll Do:

Fulfillment and Distribution Strategy & Processes:

  • Build out and develop a playbook of standard processes and improvement across the department
  • Implement a long-term logistics network strategy that will best serve our sales growth, geographies and channels
  • Implement processes, SLA’s and teams that support Reformation’s growth and service objectives, as well as scale shipping expense
  • Owning shipment routing for Retail, Wholesale, and Speciality shipments
  • Continually improve and optimize transportation processes including shipping and returns processing, 
  • Continually work to optimize the sustainability (people, profits and planet) of our logistics and shipping processes
  • Lead and support the resolution of in transit package-related issues and act as an information resource for all things related to day to day shipping operations
  • Managing customs documentation processing and working directly with carriers to resolve international customs issues
  • Develop and own shipment exception monitoring, remediation, and reporting
  • Provide visibility and transparency to key partners across the business on shipping service levels
  • Working with the Operations Director to optimize shipping methods selected as well as packaging and supplies used
  • Filing claims for any packages that are late, lost, or damaged in transit.
  • Maintaining account hierarchies for retail and corporate carriers

What You’ll Need: 

  • Bachelor’s Degree in Supply Chain, logistics, business or a related field
  • 2+ years of experience in shipping and fulfillment management
  • Previous experience with ERP, WMS and e-commerce systems in an omni channel environment
  • Working knowledge of warehousing operations, order processing, fulfillment, and shipping
  • Experience with managing international shipments and customs 
  • Experience in small parcel transportation management and optimization
  • Spanish language a plus 

Who You Are:

  • You love logistics and fulfillment and are excited about continual process improvement
  • Not only are you able to develop new processes and drive strategic initiatives, but you can also roll up your sleeves, dig in and get the job done
  • Gifted analytical thinker; proven ability to synthesize complex data into simple and compelling recommendations for improvement
  • Experience working in a high growth environment, with constantly shifting priorities; ability to create order out of chaos.
  • More apt to saying “yes” or “we’ll try” (rather than “no” or “that’s impossible”). 
  • Acts with a sense of urgency--strong time management.
  • Someone who leads by example.

Benefits & Perks:

  • Health, vision, and dental insurance for eligible employees
  • Paid vacation, sick, holidays & volunteer time-off for eligible employees
  • Mission based company + casual and entrepreneurial work environment
  • Clothing discount, dog-friendly office, company events + parties and much more 
  • 401K with company match 


The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

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Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where everyone is seen, heard, and respected.  Your responses to the self-identification questions will be used (in aggregate only) to help us identify areas of improvement in our recruiting process.  Your responses will not be associated with your specific application.

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