Who We Are:

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.

We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.

Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.

Position Name: Customer Love Associate - Remote - Bilingual (French/English)

What You’ll Do:

  • Provide consistently magical customer service across all customer service
  • Exceed customer expectations by developing creative solutions to problems and working across teams to solve them.
  • Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item.
  • Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible.
  • Facilitate feedback loop with other internal teams such as Merchandising, Technology, and Product Development.
  • Get to know the ins and outs of all aspects of the business and gain exposure to different

Who You Are:

  • Have 1 year of experience utilizing French and English language in a professional work
  • Minimum 1 year of customer service experience
  • Strong written and verbal communication skills in both English and French, across all customer service channels including email, chat, and text messaging
  • Smart, incredibly organized, and driven toward excellence
  • Passionate about Reformation’s mission and products
  • Excited to work at a fast-growing company
  • An incredibly friendly person who loves interacting with people and never loses their cool
  • Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
  • Positive and willing to take on any task big or small
  • Able to meet deadlines consistently while juggling multiple tasks
  • Flexible and able to work in a constantly changing environment
  • Productive, focused work style to successfully meet case volume expectations

Extra Credit:

  • Prior experience on an e-commerce customer service team
  • Proficiency with Kustomer and Google Suite

Availability:

We’re currently seeking full-time availability, specifically available to work 2:30 PM - 10:30 PM CT. The Reformation customer shops 24/7 around the globe. Must be willing and available to take on occasional rotating weekend shifts.

Benefits & Perks:

  • Health, vision, and dental insurance for eligible employees
  • Paid vacation, sick, holidays & volunteer time-off for eligible employees
  • Mission based company + casual and entrepreneurial work environment
  • Clothing discount, dog-friendly office, company events + parties and much more 
  • 401K with company match 

TO APPLY: Please submit your resume and a short cover letter telling us about yourself and why you are a great fit.

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

CRPA Notice found here

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Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where everyone is seen, heard, and respected.  Your responses to the self-identification questions will be used (in aggregate only) to help us identify areas of improvement in our recruiting process.  Your responses will not be associated with your specific application.

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