Overview

Founded in 2016 and bootstrapped for the first 5 years, Reforge connects 4500+ companies in 180 countries to the knowledge of top VP and C-Level operators from companies like LinkedIn, HubSpot, Atlassian, Uber, Dropbox, and many more. Through our product, professionals get access to:

In the past 8 years, we’ve built a premium education brand in the functions of Product, Growth, and Marketing. In 2022, we launched Reforge for Teams, our B2B business which today serves 800+ customers ranging from Series Seed startups to Fortune 100 companies including Meta, Google, Microsoft, Nvidia, Bloomberg and more.

Customer Success

We stood up our Customer Success Team in August 2023 to serve our growing B2B customers. Customer Success leads the charge in helping teams leverage Reforge to maximize their ROI. In the last 10 months, our small but mighty team has built foundational systems and helped unlock value for our customers and our business. We’re now looking to grow our team to keep pace with the growing B2B business and overall market opportunity for Reforge.

Why This Is A Unique Opportunity

  • Impact - You’ll be one of the people at the company closest to understanding our customers, and be a key liaison to product as well as our expert network, informing what we build next
  • Network - You’ll work closely with senior leaders at top tech companies, from Zapier to Microsoft, going deep on their biggest challenges and helping them achieve their goals of building world class products
  • Creativity - You will have the freedom to flex your creativity, with the ability to test, iterate, and scale ideas quickly across our sizeable customer base
  • Inflection Point - You will be a key driver of Reforge through the company’s most critical inflection point yet, as we ship large, ambitious bets and cross the threshold of profitability

Jobs To Be Done

  • Activation: Develop and implement strategies to activate teams customers
  • White Glove Engagement: Lead relationship with strategic accounts; Partner with product, marketing, and sales counterparts to scale insights
  • Insight Collection & Dissemination: ****Identify major unsolved pain points occurring across our target customers and help product and marketing prioritize their efforts accordingly

What We Are Looking For

  • Minimum 4+ years working in a client or customer-facing role
  • Experience working in a fast-paced environment (previous startup experience strongly preferred), ideally in a CSM role working with Enterprise customers
  • Exceptional interpersonal and active listening skills enabling you to unpack goals and challenges of senior technology leaders while building trust
  • Data driven approach to help you prioritize a large number of accounts with limited time (experience working in CRM is strongly preferred)
  • Comfort operating autonomously as well as collaborating with a team
  • Highly motivated individual who thrives on challenge and has a track record of demonstrating a growth mindset
  • Strong project management and prioritization skills, and a demonstrated ability to work successfully on cross-functional teams

KPIs

  • Gross/Net Dollar retention on Team accounts

 

BENEFITS

The internal mission of Reforge is to create an environment where you create the best work of your career. In order to do that we offer:

  • Flexible/Distributed Work Environment - Everyone does their best work in different environments. We operate as a distributed-first team and offer financial support that enables you to create the schedule and environment that fits to you.
  • Professional Development - We focus on a culture of learning. We offer full financial reimbursement for almost all professional development interests and efforts.
  • Benefits - We offer top rated health, vision, and dental insurance. We cover 100% of monthly premiums for employees, and 70% for dependents.
  • Salary + Equity - We offer highly competitive salary and equity inline with top tier technology companies (see below).
  • 401k - We offer the opportunity for you to contribute to a 401k directly from your paycheck
  • Flexible PTO - Having plentiful “off the grid” time is a key to doing your best work. We offer flexible PTO. Take time when you need it. Everyone must take at least 10 days per year, and we highly encourage more.

 

COMPENSATION

We have built a data-driven Compensation Philosophy at Reforge, with the intent of enabling all employees to do their best work. When setting compensation for each role, we use bands that include a target salary; on occasion we will extend an offer above or below the target if the skills presented in the interview process show spikes or peaks—but this is rare, and the highest likelihood is that your offer will be at target.

We do not negotiate offers because our compensation philosophy is based on equitability and intentional placement within the market. The target OTE for this role is $120,000 annually, including $96,000 salary, and $24,000 variable. Total compensation includes an equity grant and benefits.

 

Our commitment to diversity and inclusion: We deeply value creating a team with different perspectives, educational backgrounds, and life experiences, and we prioritize diversity within our team. We encourage people from underrepresented backgrounds to apply.

 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Reforge’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.