ABOUT THIS ROLE

Reforge has grown in an entirely bottoms up way. With no sales team and a limited marketing team until recently, our growth has come from a contagious customer love. Since the launch of our membership in early 2021, we’ve seen significant organic expansion within companies as individuals shared their love of Reforge with colleagues and friends.

Today, our business accounts represent a diverse set of companies across industries and geographies.

We’re now seeking our first team members to help us serve and grow strategic accounts and build the foundation of a successful new growth motion. As an Account Executive at Reforge, you’ll be responsible for helping a portfolio of business accounts to realize value from the Reforge platform and experience. In doing so, you’ll play a critical role in driving retention and expansion.

This is a unique opportunity for a hungry, service-oriented individual interested in shaping the future of professional development.

ABOUT REFORGE

Our professional world is changing faster than ever. This accelerating change creates more opportunity, but how we as professionals capture this opportunity is lagging far behind. Professional development and masters level education is a lifelong endeavor, however there is a growing gap of what professionals want/need and the existing options available.

Our mission is to help motivated tech practitioners do the best work of their careers. By distilling the hard-earned insights from the top leaders in tech, offering a supportive community, and providing key guidance, we enable our participants to drive real results, increase their impact, and lead with confidence.

We work with the leaders of the fastest growing and most innovative companies such as Uber, Pinterest, Atlassian, and HubSpot to teach frontier topics to today's emerging leaders. Our programs focus on:

  • Results over certifications
  • Going deep, rather than skimming the surface
  • Continuous learning, over static expertise

In just a few years, we've built a thriving community of emerging leaders solving problems at Airbnb, LinkedIn, Salesforce, Amazon, Facebook, New York Times, Peloton, Stitch Fix, and many more. Here are just a few comments from our alums:

“I got my MBA at Berkeley, but this program has been more transformational for me then the entire two years I spent there. Thank you!”

“Reforge has easily been one of the best investments of time and money I've ever made in my professional development. I love how the course codifies what I've been doing for the last four years as VP of Marketing.”

“Reforge is easily the highest quality professional skills program out there. If I had to choose between attending an unlimited number of industry conferences, versus going only to the Reforge, I'd choose Reforge without hesitation.”

WHAT YOU WILL DO

As an Account Executive at Reforge, you’ll be responsible for ensuring the success of a portfolio of Reforge customers. You will:

  • Manage a book of business which includes both enterprise and mid-market accounts, providing exceptional service and establishing strong, trusting relationships
  • Design and implement repeatable strategies to drive activation, engagement, renewal, and expansion within these accounts
  • Utilize data to segment our customers and understand their needs
  • Help us build foundational systems, processes, and playbooks to set the Customer Success function up for long-term success
  • Coordinate with internal teams to meet customer needs while managing customer expectations
  • Bring the voice of our customers to cross-functional teams within Reforge

WHO YOU WILL WORK WITH

  • Company stakeholders: You’ll work directly with our company accounts, acting as a consultative partner in helping them achieve critical business objectives with Reforge.
  • Leadership team: You will report to Kevin Weiss, Head of Strategic Accounts, and you will work closely with other members of the leadership team.
  • Cross-functional teams: This role will work closely with other teams across the company, including Product, Marketing, and Program Management.

WHAT WE ARE LOOKING FOR

  • 4+ years of exceptional performance as an Account Executive or other client-facing roles such as Customer Success, Account Management, Management Consulting, or Business Development, ideally working with buyers/stakeholders at technology companies.
  • A passion for customers and a laser focus on providing customer value.
  • Ability to build strong and trusting customer relationships and manage customer expectations in tricky situations
  • Exceptional written and verbal communication skills
  • Strong problem-solving skills; ability to use customer data to generate critical insights
  • An ownership mentality and a strong work ethic
  • Ability to work in a fast paced, start-up environment
  • A passion for our mission: helping people to do the best work of their careers. You’re excited by the fact that your work will play a critical role in helping Reforge’s members to achieve personal and professional growth.
  • Experience in a product-led growth context is a plus, but not required.

BENEFITS

The internal mission of Reforge is to create an environment where you create the best work of your career. In order to do that we offer:

  • Flexible/Distributed Work Environment - Everyone does their best work in different environments. We operate as a distributed-first team and offer financial support that enables you to create the schedule and environment that fits to you. We offer financial support in creating this environment.
  • Professional Development - We focus on a culture of learning. We offer full financial reimbursement for almost all professional development interests and efforts.
  • Benefits - We offer top rated health, vision, and dental insurance. We cover 100% of monthly premiums for employees, and 70% for dependents.
  • Salary + Equity - We offer highly competitive salary and equity inline with top tier technology companies.
  • Flexible PTO - Having plentiful “off the grid” time is a key to doing your best work. We offer flexible PTO. Take time when you need it. Everyone must take at least 10 days per year, and we highly encourage more.
  • 401K - We offer the opportunity to contribute to a company-sponsored retirement plan

Our commitment to diversity and inclusion: We deeply value creating a team with different perspectives, educational backgrounds, and life experiences, and we prioritize diversity within our team. We encourage people from underrepresented backgrounds to apply.

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