The Hardware Installation Engineer performs installations of RefleXion’s breakthrough radiation therapy technology at customer sites. The successful candidate will be proficient with hands-on equipment assembly and test. Will interact with the various customer stakeholders and RefleXion resources with the highest level of professionalism and competence.
Perform all hardware installation activities in an efficient and effective manner.
May be required to perform hardware upgrade and software installation activities.
Contribute to the establishment and improvement of all released installation procedures.
Troubleshoot and resolve equipment during installations, utilizing additional support as necessary.
Coordinate with customer stakeholders such as project managers, construction contractors, physicists, etc., as well as RefleXion resources to provide a seamless installation experience.
Ensure customer satisfaction through proactive and responsive communication and actions at all times.
Record detailed installation reports and documentation in a timely manner.
Provide feedback for improvement opportunities in the installation process or product to Installation management and Engineering.
Follow all RefleXion and customer safety policies and practices.
Associate degree or equivalent experience in electronics or an engineering discipline.
5+ years of hardware installation experience with similar equipment, such as medical linacs or diagnostic equipment (CT or MRI scanners).
Experience in a compliance-oriented and highly regulated environment; FDA Quality System Regulation (QSR) preferred.
Proven ability to diagnose and resolve problems on complex electro-mechanical devices, using highly sophisticated software, at clinical sites.
Proficient in the use of test equipment and hand tools including oscilloscopes, multi-meters and electrical safety testers.
Good computer and software skills, such as working knowledge of MS Windows and Linux operating systems and control systems networking. Ability to learn new software tools quickly.
Work safely in confined areas in the presence of: HVDC up to 100kV; 480V/3ϕ, 100kW AC power distribution; high-energy ionizing radiation; high pressure pneumatics; and heavy rotating machinery.
Excellent verbal and written communication skills.
High level of attention to detail and accuracy.
Critical thinking skills and proactive problem solver.
Skilled at building strong relationships with customers through effective communication, professionalism and resolution of issues.
Able to lift 23kg/50lbs regularly throughout the work day.
Able to climb ladders, kneel, or crouch as required during installation of equipment.
Must be prepared to travel extensively (75%) throughout the US.