The Hardware Installation Manager is responsible for the installation of RefleXion’s breakthrough radiation therapy technology at customer sites. As the first dedicated installation position in the company, the successful candidate will be a hands-on technical leader that develops and oversees the processes and organization to perform the installations. Will interact with the various customer stakeholders and RefleXion resources with the highest level of professionalism and competence.
- Recruit, hire and manage Installation personnel necessary to meet the company’s domestic commercial ramp schedule.
- Oversee and/or perform all hardware installation activities in an efficient and effective manner.
- May be required to perform hardware upgrade and software installation activities.
- Establish and document all installation processes, including all tooling, material or support needed.
- Troubleshoot and resolve equipment during installations, utilizing additional support as necessary.
- Coordinate with customer stakeholders such as project managers, construction contractors, physicists, etc., as well as RefleXion resources to provide a seamless installation experience.
- Ensure customer satisfaction through proactive and responsive communication and actions at all times.
- Ensure all required documentation and metrics are completed in a timely manner.
- Identify and trend issues during installation, and work with the appropriate RefleXion functional organizations to resolve.
- Continuously improve the installation process to optimize for quality, schedule and cost.
- Provide feedback to Engineering for installation related product improvements.
- Follow all RefleXion and customer safety policies and practices.
- Bachelor of Science degree in technical discipline such as mechanical or electrical engineering, or equivalent, preferred.
- 5+ years of hardware installation experience with similar equipment, such as medical linacs or diagnostic equipment (CT or MRI scanners).
- Experience in a compliance-oriented and highly regulated environment; FDA Quality System Regulation (QSR) preferred.
- Proven ability to diagnose and resolve problems on complex electro-mechanical devices, using highly sophisticated software, at clinical sites.
- Proficient in the use of test equipment and hand tools including oscilloscopes, multi-meters and electrical safety testers.
- Good computer and software skills, such as working knowledge of MS Windows and Linux operating systems and control systems networking. Ability to learn new software tools quickly.
- Work safely in confined areas in the presence of: HVDC up to 100kV; 480V/3ϕ, 100kW AC power distribution; high-energy ionizing radiation; high pressure pneumatics; and heavy rotating machinery.
- Working knowledge of IEC 60601 and 62353, and NPFA 70 and 99 preferred.
- Excellent verbal and written communication skills.
- High level of attention to detail and accuracy.
- Critical thinking skills and proactive problem solver.
- Skilled at building strong relationships with customers through effective communication, professionalism and resolution of issues.
- Able to lift 23kg/50lbs regularly throughout the work day.
- Able to climb ladders, kneel, or crouch as required during installation of equipment.
- Must be prepared to travel extensively (75%) throughout the US.