The IT Systems Engineer should have exceptional technical expertise and customer service skills, take initiative and should be capable of working in a diverse, fast-paced environment. As a member of our Information Technology team, the IT Systems Engineer is expected to independently install, deploy and upgrade servers; assist with design and implementation server and system optimization upgrades; support business teams on joint-initiatives as a technical advisor or resource. The IT Systems Engineer will also be expected to participate in Infrastructure and Security planning, implementation and support. The Systems Engineer will assist Helpdesk support activities as needed and share 24/7 on-call responsibilities.
Support the design, installation, maintenance and monitoring of Cloud and locally based systems including servers, storage, active-directory, monitoring systems, backup, anti-virus, patch, and other related IT management systems.
Supports server, storage and application initiatives; participates in creation of detailed systems and storage designs and deployments as well as coordinating technical issues with vendors and internal teams.
Responsible for expert-level troubleshooting of any problems relating to system, storage, virtualization, or application issues.
Contribute to IT policies and process development using industry best practices
Assists IT Management in creation, maintenance, and delivery of IT Systems related reports
Provides on-call support for systems, storage, and enterprise application related outages
Bachelor’s degree in Computer Science or a related field or equivalent experience
5+ years IT experience with on-going skills development
Excellent written and verbal communication skills
Excellent troubleshooting skills. Ability to rapidly identify and resolve issues under pressure.
Self-motivated, results-driven, and well organized
Can handle multiple tasks with clear sense of ownership and priority
Can see the big picture, and strive for constant operational improvements in a changing global environment
MCSE/CCNA certifications a plus
Strong knowledge of Microsoft Windows Active Directory
Strong knowledge of VMware and Hyper-V
Strong experience with Internet services and general network troubleshooting
Strong experience with disaster recovery, backup, and restore methods and procedures
Experience with Windows security technologies
Working knowledge of scripting in a Windows environment (VB, WSH, WMI)
Working knowledge of Dell server hardware platforms