About Refinery29:

Refinery29 is the leading media and entertainment company focused on women with a global audience footprint of 249 million across all platforms. Through a variety of lifestyle stories, original video programming, social, shareable content, and live experiences, Refinery29 provides its audience with the inspiration and tools to discover and pursue a more independent, stylish, and informed life. Please visit Refinery29 for more information and to browse content. You can also visit our French, German, US, and Canadian editions. 

What Makes a R29er?

  • You have commitment and passion for the mission of R29 to be a catalyst for women to feel, see, and claim their power and realize their infinite potential. You are a magic maker who sees possibility and turns dreams into reality. 

What you’ll do:

  • Provide tier 1 technical support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to requests either in person or remotely via ticketing system
  • Maintain daily performance of computer systems
  • Install and troubleshoot Polycom IP phones
  • Facilitate hardware repairs on Desktop and Mobile devices
  • Install, modify, and repair computer software on Mac OS, Windows, iOS and Android
  • Support the day to day onboarding and off-boarding of full time employees, contractors and freelancers
  • Resolve technical issues users at is may relate to LAN, WLAN and other network components
  • Provide daily support to Zoom A/V and conference systems
  • Must be able to lift at least 18 kgs.

What you have:

  • Experience working in Creative/Studio environments
  • Understanding of the Windows Operating System
  • Experience working in primarily Mac OS X environment
  • Basic troubleshooting experience with Mac OS X and Apple related products and software
  • Strong communication skills, ability to explain situations and set expectations
  • Experience with Google Apps
  • Understanding of the Casper Suite a plus
  • Experience troubleshooting the Office suite of Applications, both for Mac and PC
  • Experience using and troubleshooting the Adobe Suite of Applications preferred
  • Experience with VOIP systems preferred
  • University Degree or equivalent qualification

To be successful here you are:

  • Self-starter who is not afraid to get dirty and take on anything that comes their way
  • Must be hard working and passionate about their craft



Refinery29 is an equal opportunity employer. We celebrate diversity and commit to building an inclusive work environment and a team that represents a variety of backgrounds, perspectives, and skills

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