Refinery29 is the leading media and entertainment company focused on women with a global audience footprint of 249 million across all platforms. Through a variety of lifestyle stories, original video programming, social, shareable content, and live experiences, Refinery29 provides its audience with the inspiration and tools to discover and pursue a more independent, stylish, and informed life. Please visit www.refinery29.com, www.refinery29.com/en-ca, www.refinery29.uk and www.refinery29.de for more information and to browse content.
What Makes an R29er?
You have commitment and passion for the mission of R29 to be a catalyst for women to feel, see, and claim their power and realize their infinite potential. You are a magic maker who sees possibility and turns dreams into reality.
What you'll do:
Provide tier 1 technical support for incoming queries and issues related to computer systems, software, and hardware
Respond to requests either in person or remotely via ticketing system
Maintain daily performance of computer systems
Install and troubleshoot Polycom IP phones
Facilitate hardware repairs on Desktop and Mobile devices
Install, modify, and repair computer software on Mac OS, Windows, iOS and Android
Support the day to day onboarding and off-boarding of full time employees, contractors and freelancers
Resolve technical issues users at is may relate to LAN, WLAN and other network components
Provide daily support to Zoom A/V and conference systems
Must be able to lift at least 40 lbs.
What you have:
Experience working in Creative/Studio environments
Understanding of the Windows Operating System
Experience working in primarily Mac OS X environment
Basic troubleshooting experience with Mac OS X and Apple related products and software
Strong communication skills, ability to explain situations and set expectations
Experience with Google Apps
Understanding of the Casper Suite a plus
Experience troubleshooting the Office suite of Applications, both for Mac and PC
Experience using and troubleshooting the Adobe Suite of Applications preferred
Experience with VOIP systems preferred
University Degree or equivalent qualification
To be successful here you are:
Self-starter who is not afraid to get dirty and take on anything that comes their way
Must be hard working and passionate about his/her craft