As a UX Research Associate on the Usability team, you will drive the tactical understanding of user journeys - and the future of user experiences with Reddit. You will work under the direction of the Head of User Research to execute usability studies. You will partner with our product and design teams to understand users and show rather than tell how we can improve their experiences. You will be responsible for leading and managing usability research studies across multiple teams and will help teams find specific opportunities, and convey the information they need to effectively direct products to better serve users.
In this role, you will lead and manage research sprints to identify customer needs and develop insights for product development. You are a strong and empathetic partner within the research craft community. You are an excellent communicator, comfortable in a fast-moving organization, excited to collaborate, and passionate about understanding people and their use of products.
You bring expertise in usability and concept testing on a sprint cycle delivery schedule. You’re versed across various methods, which may include task analysis, forced choice methodology, 5-second tests, first click tests, tree testing, card sorting, persona development, journey mapping, system usability scale deployment, prototype feedback and testing, and more.
- Usability testing: Remote tasks evaluation (moderated and unmoderated)
- Concept testing: Remote cognitive walkthroughs and low fidelity mock assessments
- Interviews: Remote semi-structured individual and focus groups
- Some light survey work to support participant recruiting
- Finalizing study plans and securing research participants
- Executing study plans and collecting data
- Synthesizing findings and communicating results
- MA/MS in Human Factors, Psychology, HCI/Computer Science, or other field emphasizing human behavior
- 3+ years of work experience in user research / related fields.
- 2+ years running usability lab studies with end users.
- Understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
- Detail-oriented and ability to work fairly independently on a variety of tasks.
- Strong interpersonal, organizational, written and oral communications skills.
- Ability to work quickly to turn around high-quality research insights.
- Can prioritize time between multiple projects, and be flexible, adapting to changing schedules and different projects.
- Knowledge of user experience methodologies.
- Ph.D. in Human Factors, Psychology, HCI/Computer Science, or other fields emphasizing human behavior.
- Technical aptitude, familiarity with basic graphic and video editing tools.
- Knowledge of basic statistical concepts.
- A deep desire to apply design toward expanding what's possible and improving the world.
- Personable – Adaptable and able to make others feel at ease.
- Analytical – Investigative, inquisitive, always asking 'why?'.
- Collaborative – Able to facilitate effective working among colleagues in various roles.
- Organized – Capable of managing multiple projects simultaneously.
- Articulate – Able to convey customer insights persuasively and accurately.
- Principled – Focussed on the right outcome for your users.