With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

We’re looking for a Business Intelligence Analyst to join our Product Insights team and play a pivotal role in shaping customer success. In this role, you’ll deliver actionable analysis that drives engagement, reduces churn, and directly impacts revenue growth.

You’ll partner with Customer Success leadership globally to analyze trends, optimize customer health scores, and deliver quarterly churn presentations with insights that inform strategy and highlight opportunities for prevention and growth.

What You’ll Do As Business Intelligence Analyst:

Partner with Customer Success leadership to analyze trends, optimize customer health scores, and identify opportunities that improve client engagement.
Own and refine customer health score logic to ensure alignment with evolving business priorities.
Deliver quarterly churn presentations and reporting, uncovering insights that inform strategy and highlight opportunities for prevention and growth.
Develop and maintain clean, organized dashboards and reports using tools like DOMO and Excel to provide clarity and actionable data.
Collaborate cross-functionally to anticipate data needs and deliver insights that enable smarter, faster decisions.

What You’ll Bring As The Business Intelligence Analyst:

Analytical Expertise: Proven ability to analyze complex data, identify trends, and translate findings into meaningful actions.
Technical Proficiency: Experience with BI tools (e.g., DOMO, Tableau) and Excel for building dashboards and reports.
Strategic Communication: Ability to clearly present data-driven insights to technical and non-technical stakeholders.
Customer Health Score Management: Experience managing scoring frameworks and aligning metrics with business priorities.
Ownership & Accountability: A self-starter mindset with a focus on delivering high-quality work on time.

Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.

Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements

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Senior Business Intelligence Analyst

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