Ready is an on-demand mobile health service that delivers non-emergency care directly to patients. To accomplish this, Ready sends a trained health professional, which we call a “Responder,” to facilitate a telehealth visit between the patient and a licensed clinician.
With Ready, patients now have access to quality care in their homes, 12 hours a day, 365 days a year, and talented individuals are provided the opportunity to work with a rapidly growing, mission-driven company. We hope you will join us.
About the Role:
The Lead Advanced Practice Clinician (APC) will lead clinical staff in delivering patient care, primarily through telemedicine consults, and primarily urgent care focused. In addition to caring for patients, the Lead APC will be responsible for partnering with Responder Operations to support Responders on appropriate care, communicating with organizational leaders on market strategy, reviewing current patient records to ensure documentation compliance, and reviewing and disseminating internal protocols to the market’s Clinicians. The Lead APC will be responsible for managing a team of Clinicians, and will be accountable for the market and individual Clinician performance based on defined metrics. The Lead APC is an integral part of the team of the Clinical Council, Regional Medical Directors, Responders, Clinicians Social Workers,. Lead APCs will assist in supporting the delivery of premium care to all patients. Lead APCs time is split approximately 50/50 between patient care and administrative work.
What You’ll Do:
- Perform all telehealth provider duties, including the following:
- Utilize evidence-based medical practice in the delivery of all patient care
- Perform initial patient screenings and patient history
- Review and update patient records and check records for accuracy at each patient appointment
- Provide education experiences to patient families, staff, other health professionals, and the community
- Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
- Analyze test data and determine the need for referrals to points of care, follow-up visits and further treatment options
- working evenings, weekends, and holidays as needed on a rotating basis
- Manage the Clinicians in your market by conducting regular 1:1s, reviewing performance metrics, providing coaching and mentorship, managing schedules and timesheets and implementing performance improvement plans when necessary.
- Be an expert in Ready’s workflows and clinical expectations. Deliver consistent messages to Clinicians in your market.
- Conduct monthly market meetings to cascade information to market Clinicians.
- Partner with the market’s Medical Director and Clinical Operations team to deliver on the market’s clinical needs.
- Liaise with organizational leadership to advocate for patient populations and collaboratively problem solve.
- Remain knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility.
- Ensure compliance with all laws, regulations and standards, by partnering closely with Clinical Operations and Credentialing.
- May occasionally need to work non-traditional hours based on operational or community needs.
What You’ll Need:
- Master’s Degree in Nursing (required)
- Active Family Nurse Practitioner license in both Maryland and D.C (required), Virginia as a bonus
- National Board Certification (required)
- Emergency Department, Urgent Care or Primary Care experience
- 5+ years’ experience an Advanced Practice Clinician (required)
- 2+ years of direct management experience
- Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
- Demonstrable proficiency with computers and various software programs; comfortable learning new software, working with databases, and organizing and manipulating data.
- Strong analytical skills, and the ability to effectively apply them in stressful situations.
- Ability to prioritize decisions and act quickly in the best interest of the patient.
- Proven ability to independently manage multiple tasks at once, effectively prioritize in a fast-paced work environment to meet deadlines and schedule time efficiently.
- Must be comfortable with ambiguity and able to work well without micromanagement.