Please note that, internally, this position is referred to as "Outreach Specialist."
Ready Responders was founded to empower people to improve healthcare right in their own neighborhoods: we give patients direct access to healthcare professionals, and we give our Responders the opportunity to provide care in their communities. Ready Responders is a non-transport service and provides only on scene care.
Above all, we believe the desire to do good and technology are powerful forces. By combining them, we can make the world a kinder, safer, healthier place one neighborhood at a time.
This localized approach also allows us to help our friends and neighbors with non-life-threatening conditions, connecting them with healthcare options for lasting care within their communities.
What You'll Do
Contact patients and families referred by our insurance and hospital partnerships to join our programs
Schedule enrollment visits and add new patients to electronic medical system, scheduling platform, and other databases
Coordinate services and ensure completion of all necessary paperwork
Troubleshoot technical issues faced by our Ready Responders community
Quickly exercise a high degree of good judgement and independence
Maintain a helpful and calm composure in simple or difficult situations alike, while always providing first-rate support
Recognize patterns and properly categorize support issues
Complete ad hoc projects and tasks as needed
Ability to work at a Ready Responders assigned office
Ability to accommodate holidays and the schedule below:
New Orleans: Monday – Friday, 9 am - 5:30 pm
What You'll Need
One year minimum of direct work experience in a sales or customer-facing role via written and verbal communication (experience in a call center highly preferred)
Impeccable oral/written communication and interpersonal skills
Strong service-oriented mindset with an emphasis on empathy
Uplifting attitude and dedication to work through dynamic situations
Comfortable and experienced with software technology, including Microsoft Suite
High attention to detail and strong execution skills
Must be comfortable with ambiguity, and able to work well without close supervision
Ability to use standard issue keyboard, mouse, wired phone, and screen for extended periods of time
Must be able to climb a set of stairs
High school diploma or GED
Must be 18 years old or older
Must be able to pass a pre-employment drug screen
Unwavering commitment in supporting the health of our Ready Responders community of Responders, patients, and partners
What You’ll Get
Competitive benefits and paid time off
Fully-stocked kitchen with endless snacks and coffee