Ready Responders was founded to empower people to improve healthcare right in their own neighborhoods: we give patients direct access to healthcare professionals, and we give our Responders the opportunity to provide care in their communities. Ready Responders is a non-transport service and provides only on scene care.
Above all, we believe the desire to do good and technology are powerful forces. By combining them, we can make the world a kinder, safer, healthier place one neighborhood at a time.
This localized approach also allows us to help our friends and neighbors with non-life-threatening conditions, connecting them with healthcare options for lasting care within their communities.
About the Role
As a Ready Responders Supervisor you will directly manage and provide ongoing support to our team of Responders. Supervisors hold a high bar for patient care, quality assurance, and compliance standards and they do whatever it takes to make sure each Responder not only meets that bar, but constantly improves and grows as a healthcare provider.
Although Supervisors will be based in the Ready Responders home office, you will spend a significant amount of time in the field with Responders, observing calls and providing real-time coaching and feedback. You will also be responsible for approving payment and hours, conducting regular quality assurance audits, and reviewing Company-wide procedures and policies. In addition to your supervisory responsibilities, you will spend some time as a Responder, yourself, holding regular ‘on call’ hours and potentially responding to calls outside of those as needed.
At Ready Responders, we believe in empowering healthcare professionals to do what they do best: provide the right care, at the right time, at the right place. With your knowledge, skills, abilities, and the equipment and technology we provide, you will deliver high quality community healthcare services to citizens and visitors across Orleans Parish.
What You'll Do
- Provide direct, ongoing support and coaching to part-time and full-time Ready Responders, maintaining consistently high standards for patient care, customer service, employee safety, and compliance
- Ensure staff fulfillment of administrative duties, including thorough and timely call reports, equipment maintenance, up-to-date credentials, etc., making improvements to these processes where necessary
- Conduct QA/QI audits to ensure accurate, thorough, and timely documentation of each Responder’s calls: timestamps, patient information, diagnosis, treatment(s), medication(s), signatures, etc.
- Identify and report discrepancies and, whenever possible, identify solutions for widespread or recurring irregularities or errors
- Work closely with members of the Operations and Human Resources teams to develop and enforce policies and procedures that promote sound patient care and consistent customer service, protect employee health and safety, and minimize risk and liability
- Assist with training programs, including onboarding, field training, and ongoing professional development initiatives; opportunities to propose and lead new training initiatives
- Support daily operations across the supervisory team, and within team of Ready Responder direct reports
- Serve as lead point-of-contact for Responders and troubleshoot immediate issues as they arise: risk management issues, infection control, HR incidents, etc.
- Maintain a robust, up-to-date knowledge of all industry policies and regulations
What You’ll Get
- Basic Life Support medical kit: AED; oxygen, airway, trauma supplies and basic medications
- Ready Responders ultra bright, neon chartreuse ANSI safety vest
- Encrypted wireless iPad: HIPAA-compliant video conferencing software; equipment tracking software; electronic medical record software
- Unlimited access to online continuing education and professional development courses: EMS, Fire, Nursing, Workplace Safety
- Unlimited access to Ready Responders in-person continuing education and professional development courses
- Full access to the Ready Responders home office: swap out your supplies, check in with co-workers, and refuel with free coffee and snacks
- A friendly 2:2:3 work schedule - 2 days on, 3 days off, 2 days on, with opposite schedule the following week.
Education and Professional Experience
- NREMT and Louisiana Paramedic Certification
- BLS and ACLS Provider certification required
- Must be from an American Heart Association or American Red Cross-approved provider
- ITLS, PHTLS, PEP, PALS Provider Certification highly preferred
- Instructor certification highly preferred in at least one (1) of the following: ACLS, BLS, PALS, PHTLS, PEPP
- At least four years of emergency medical experience (EMS agency, hospital, clinic, etc.)
Must be able to maintain all required licenses and certifications, and must complete all required continuing education courses, obtain credits, attend trainings, etc. to do so.
- Must be 18 years of age or older
- Must be able to pass a pre-employment physical and drug screen
- Must be able to provide a current PPD test results
- Must own a functioning smartphone (ex: iPhone, Samsung Galaxy, etc.)
- Valid driver's license required
- Clean driving record for the past three years
- Demonstrated ability to exercise sound judgement in determining appropriate medical treatment for a patient, or group of patients, according to existing protocols and standards of care
- Thorough firsthand, working knowledge of emergency medical procedures and techniques, as well as equipment and supplies used in emergency care of patients and victims of accidents, patient care, and medical transport
- Demonstrated ability to effectively lead and manage others: identify strengths and opportunities for growth, share critical feedback and positive reinforcement, drive ongoing improvement and professional development
- Proven ability to independently manage multiple projects and tasks at once, and effectively prioritize in a fast-paced work environment to meet tight deadlines
- Exceptional ability to anticipate and solve problems: identify all aspects and variables, analyze a variety of approaches, anticipate barriers, invest others in solutions
- Impeccable oral and written communication skills: whether it’s over email, phone calls, in-person meetings, text messages, or smoke signals, you talk and people enjoy listening
- Strong service-oriented mindset: willingness and demonstrated ability to act quickly and effectively to ensure immediate and lasting patient satisfaction, no matter how challenging the situation
- Committed to safety and security at all times: observes safety and security procedures, determines opportunities for increased safety beyond recommended guidelines, immediately reports unsafe conditions
- Must be comfortable with ambiguity, and able to work well without close supervision
- Unwavering commitment to improving the health of New Orleanians, and bringing safety and comfort to communities across the city