Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). 

The Role: 

To sustain and nurture solid relationships with Mid Market clients that generate the most income for Razorpay.

Roles and Responsibilities: 

  • Build and maintain relationships with clients and key personnel within their company. 
  • Cross Sell and Up-sell to the client base and grow the account to achieve the portfolio quota. 
  • Conduct business reviews to ensure clients are satisfied with their products and services.
  • Attend meetings with clients inside and outside their offices to build better relationships with them. 
  • Achieve client relationship targets and KPI’s as set by the organisation. 
  • Liaise with internal departments to ensure team and client needs are fulfilled effectively.
  • Resolve areas of concern as raised by clients and team members.
  • Carrying out client satisfaction surveys and reviews. 
  • Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client. 
  • Sales hygiene and adhere to the processes and regulations.
  • Ensure MoM growth in the portfolio.

Mandatory Qualifications: 

  • Overall 8+ years of relevant experience in Account Management/Sales in B2B space.
  • Knowledge of best customer service practices. 
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Go-getter attitude. 
Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
 
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