Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).
The Role
Consultants at Razorpay are expected to identify and solve critical problems around 1- 2 key focus areas. They can achieve this through a combination of driving special projects, program management & stakeholder management within the organization.
- Own Customer Problems: Define and drive a plan for market research (from a customer/user viewpoint), set up data funnels relevant to ones OKRs (incl. seeking baseline data and setting milestones towards quarterly and annual goals), meet with customers regularly to understand their pain points and user goals to develop a deep empathy of the problem domain
- Product Strategy: Define long-term strategy to drive quarterly roadmaps and prioritize ongoing backlogs to ensure the products deliver measurable outcomes, leading to solving real customer problems. Mentor the team to ensure a data- and experiment-driven product culture, and run data-based reviews within and outside the team frequently
Roles and Responsibility:
- Work with the Head of Payments to deliver long-term & short term vision of Razorpay
- Drive a journey-based culture for customer/merchant success from process/functional approaches and be the voice of the customer
- Setting annual & quarterly targets & OKRs in the product team
- Identifying & solving for challenges structurally to help achieve OKRs
- Setup processes to drive cross functional efficiency from customer success lens
- Identify new initiatives proactively to improve customer success OKRs
- Identification problem, design initiatives & experiments to solve for them
- Pilot initiatives & drive implementation and scale up
- Work closely with PMs to stretch the excellence envelope and solve for problems
- Cross functional stakeholder management with teams like product Operations & business.
Mandatory Qualification:
- Strong & structured problem solving skills in an ambiguous and unstructured environment
- Strong Product Sense and customer first thinking
- Quick learner, adaptable to changing business needs
- Ability to wear multiple hats to zoom in & out of problems
- Strong stakeholder management skills across functions & hierarchies
- Very strong written communication and a collaborative approach
- Strong interpersonal skills and an ability to build rapport with senior leaders/CXOs
- Hands-on analytical experience in previous organizations
- Strong bias-for-action
- Proficient in Microsoft Office Suite, specifically Excel and PowerPoint
- An organized approach to work
- Hardworking with strong work ethics
- Previous experience in Consulting/CEO’s office/Chief of Staff/ Strategy rolesa
- Good to have but not mandatory
- Fintech/Payments/Neobanking industry experience would be preferred
- MBA would be preferred
- Tier 1 Consulting
- Product-Based Startup Experience
Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
