Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
The Role:
This role is a key enabler to help Razorpay’s merchant ecosystem become successful by using loyalty and rewards to target cardholders for acquisition and distribute offers to increase transactions. In particular, this role owns the global rewards ecosystem in multiple form factors from thousands of merchants - discount offers, gift cards, memberships, reward points and cashback. Our ideal candidate has relevant experience in forging strategic alliances, driving collaborative execution and demonstrated P&L ownership of rewards, including offers and gift cards.
Roles and Responsibilities:
- Drive rewards aggregation in multiple form factors (discount offers, gift cards, memberships, merchant-funded reward points or cashback and more) and rewards distribution through multiple publishing channels.
- Be a part of the Merchant Alliances team to create / maintain partnerships with a wide range of merchants and retailers across geographies , categories and industries.
- Play an instrumental role in ensuring product-market fit for key use cases based on user feedback and market trends.
- Establish and monitor key performance indicators for individual programs.
- Demonstrate rewards performance to key merchant partners on a regular basis, establishing key performance indicators for individual merchant programs.
- Engage and build relationships with key stakeholders to drive business growth of GVs/Memberships and offers offtake.. Own initiatives end to end, work with cross functional teams, optimize, execute and deliver campaigns.
- Design and implement tactical offers and rewards programs/campaigns for each Customer (Bank , Fintech or Payment Network) with a goal to increase user acquisition, retention and revivals across each merchant partner through their campaigns.
- Maintain and build on the catalog for all merchant rewards, and maximize cost-per-sale commission revenue.
Mandatory Qualifications:
- Minimum 4 Years of overall experience of which 2+ years in Growth / Partnership Alliances / Business Development space focused around merchants or users.
- Prior experience in 0 to 1 product establishment scenarios.
- Demonstrated ability to source deals, onboard partners, merchant-funded offers and working closely with merchants to increase distribution and transactions/redemptions - related metrics.
- Program management experience and ability to handle multiple time-sensitive projects and competing priorities.
- Strong written and verbal communication skills and ability to work effectively on multiple external and internal Business requirements.
- High energy team player with demonstrated ability to forge deep relationships with multiple stakeholders across marquee merchant accounts and driving revenue.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Ability to thrive in a fast-paced, fluid, and collaborative environment.
- Analytical capability to deal with the technical, contractual, and financial aspect of the business.
- Proficient in Microsoft Office Suite, especially Excel and Powerpoint.
- Ability to effectively think strategically and influence cross-functional teams, such as Operations, Solutions, Product etc. so as to have the required prioritization accorded. Willing to travel to meet with merchants / banks.
Location: Bangalore
