As Europe's fastest-growing unicorn, we revolutionize eCommerce globally. Through strategic acquisitions, scaling initiatives, and cutting-edge technology, we're the top player in the industry. Following our recent acquisition of Perch - the leading US aggregator - and a successful Series D funding round led by Presight Captial, we’re aimed toward a $1 billion top-line business!
Your Role
As a Fulfilment Operation Manager, you will drive our business by being responsible for overseeing all end-to-end 3PL operations and bridging the operational processes between Freight forwarding, warehousing, fulfilment and distribution (last mile). You will also work closely with our Customer Success team and external service providers in Logistics to ensure consistent and efficient delivery of products to customers.
Your responsibilities will include:
- Managing and leading the coordination of e-commerce fulfilment and distribution operations from third-party logistics locations pan-EU (including UK) as well as in future Razor-owned fulfilment centres.
- Taking Ownership of following processes but not limited to - Inbound shipments, Outbound Sales Orders, Outbound Transfer Orders, Inventory/stock Management, Performance measurement and reporting of the partners, Cost Management – Tracking and Control
- Assisting the team with high-efficient inventory management tools and implement SOPs to help improve fulfilment accuracy.
- Identifying and qualifying new third-party logistic partners to meet Razor’s growing needs and requirements and ensure that all 3PLs meet their commitments in terms of price, efficiency, and documentation required according to the agreements
- Setting up and monitoring the processes of proper storage, packaging, labelling, and shipping of different Razor products and partner with our Marketing team on insertion of marketing media, helping to ensure a high-quality delivery experience for our customers
- You will be the key contact for our Customer Success Team for logistics topics, order processing accuracy, and warehousing-related issues
- Working together with our Accounting team to ensure all 3PL and freight payments are in compliance with Contracts and SLA’s
- Owning the process of the inventory traceability and will take care of Quality Assurance and Inventory Control Checks with 3PL and report any damages or missing inventory
Your Profile
To succeed in this role you:
- Hold a Bachelor’s/Masters Degree in Supply Chain, Engineering, Business Administration, or a related field
- Have 5+ years of work experience, including 2+ years in a supervisory role in distribution and fulfilment or a related field
- Have an experience managing domestic logistics contracts for both small parcel couriers, i.e. DHL, DPD as well as LTL
- Have an experience developing 3PL relationships, both domestic and international
- Have an experience in inventory management modelling, forecasting, reporting, and automation
- Have an experience in ERP Procure-to-Pay & inventory modules
- Have an experience with E-commerce platforms and interfaces with ERP and 3PL providers systems
- Have a strong computer and analytical skills and experience working with Amazon and its ecosystem as well as other ERP systems (Netsuite previous experience is a big plus)
About Razor Group
We are revolutionizing the e-commerce world, reaching over $1 billion in value and over $700 million in revenue, with the backing of top investors like Black Rock, VPC, and Fortress, Apollo, 468 Capital, Rocket Internet. Along with Perch and our previous acquisitions of Factory14 in Spain, Valoreo in Latin America, and our German competitor Stryze, we now operate a catalogue of over 40,000 products across 3 continents and 10+ countries. Headquartered in Berlin, we are also present in Austin, Boston, Delhi NCR, Hangzhou, and Mexico City!
