SUMMARY 

We are looking for enthusiastic support engineers to help our customers with the use of our product, from debugging machine learning models to debugging their docker setup. Doing this well is core to the success of the company.

ABOUT THIS ROLE

As a support engineer, you will be working directly with developers and product managers at companies using Rasa to build conversational assistants. You’ll support them in development, building models, testing and resolving issues. 

You will collaborate closely with Rasa’s product engineers to improve our product, including API design, docs, and usability.

Please keep in mind that we are describing the background we imagine would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!

ABOUT YOU 

You have experience programming in Python, have a good understanding of Machine Learning basics and experience with container based deployments. You are great at finding the root cause of a bug, when the obvious fix doesn’t work you are quick to find a workaround.

You want to gain more experience with natural language processing, applied machine learning, and putting AI systems into production.

Requirements:

  • Degree in computer science or a related field, or at least 4 years developing software, ideally with Python
  • Familiarity with machine learning concepts
  • Experience teaching & communicating technical material
  • Practical experience applying machine learning
  • Experience supporting customers in a technical role
  • Comfortable with most of the following: python, linux, docker, kubernetes

Nice to have:

  • Experience applying NLP
  • Experience shipping chatbots or voice apps using Rasa
     

THINGS YOU WILL DO 

We’re a startup, so you’ll have to be comfortable rolling up your sleeves and doing whatever is required to support our mission. However, you can definitely expect to:

  • Help our customer's engineers build ML-based bots and assistants with Rasa
  • Help them debug their installations of our product
  • Use your learnings from our customers to help make our product more usable and valuable
  • Run a workshop on best practices with the Rasa stack

WHAT YOU CAN EXPECT FROM US

  • Flexible hours, work from home when you need to
  • You will have unlimited PTO, but you must take 2 weeks off in a row once a year. We want you to relax on holiday! No slack, no emails The team will take care of your responsibilities while you are on vacation 
  • $1000 personal development fund to help you grow within your role
  • A new Macbook, and other Tech to help you to do your job
  • 3 months paid parental leave and additional unpaid months
  • Full Healthcare coverage
  • Life Insurance
  • 401(k) + 4% match 
  • 2 team offsites every year
  • Onboarding + paid trips to Berlin
  • Your choice of snacks, fresh fruits + drinks at the office

 

ABOUT US

At Rasa, we're building the standard infrastructure for conversational AI. With over half a million downloads since launch, our open source tools are loved by developers worldwide, and Rasa runs in production everywhere from startups to Fortune 500s. Our friendly community is growing fast, with developers from all over the world learning from each other and working together to make text- and voice-based AI assistants better.

Rasa's machine learning-based dialogue tools allow developers to automate contextual conversations. What are contextual conversations? Real back-and-forth dialogue that is handled seamlessly. Taking AI assistants beyond fixed question / answer pairs creates exciting new use cases for people and business. The tip of the iceberg includes automation of sales & marketing, internal processes, and advanced customer service that integrates into existing backend systems. With Rasa, companies control their own destiny, investing in AI that they own and ship instead of relying on third parties.

Rasa has raised $14 million in total funding from Accel, Basis Set Ventures and open source founders such as Ross Mason (MuleSoft), Mitchell Hashimoto (Hashicorp) and Florian Leibert (Mesosphere). The company is headquartered in San Francisco, CA, with R&D offices in Berlin, Germany and was founded in 2016.

Rasa is an equal opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.

 

 

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