ABOUT THIS ROLE
You will work closely with our Account Executives and Customer Success Engineers to ensure customers achieve their goals, advise them on best practices and act as the voice of the customers internally.
2+ years experience in customer success, support, consulting or business development; SaaS or open source enterprise software preferred
Shown experience in working with large enterprise customers supporting a highly technical product
Strong ability to communicate and establish credibility at all levels of an organization
Proven track record to hit retention goals, upsell and increase customer satisfaction
Demonstrated ability to manage customers from start to completion of a project
Ability to create and maintain long lasting relationships, in a fast pace environment
Ability to set priorities, drive decisions and manage different stakeholders
Ready to travel to customers up to 50% of the time
THINGS YOU WILL DO
Build and own the relationship with our customers
Work with customers to ensure onboarding, adoption, retention and overall success
Identify customers that not fully use our products or are likely to churn and implement strategies to mitigate that risk
Identify expansion opportunities in customers and partner with Account Executives to close expansion deals
Meet with customers to understand and document their goals and objectives as well as deliver customer feedback to the product team
Track key account metrics like customer satisfaction and retention rates
Partner with our marketing team to drive customer advocacy including references, case studies, meetups and more
WHAT YOU CAN EXPECT FROM US
- Flexible hours, work from home when you need to
- You will have unlimited PTO, but you must take 2 weeks off in a row once a year. We want you to relax on holiday! No slack, no emails The team will take care of your responsibilities while you are on vacation
- $1000 personal development fund to help you grow within your role
- A new Macbook, and other Tech to help you to do your job
- 3 months paid parental leave and additional unpaid months
- Full Healthcare coverage
- Life Insurance
- 401(k) + 4% match
- 2 team offsites every year
- Onboarding + paid trips to Berlin
- Your choice of snacks, fresh fruits + drinks at the office
At Rasa, we're building the standard infrastructure for conversational AI. With over half a million downloads since launch, our open source tools are loved by developers worldwide, and Rasa runs in production everywhere from startups to Fortune 500s. Our friendly community is growing fast, with developers from all over the world learning from each other and working together to make text- and voice-based AI assistants better.
Rasa's machine learning-based dialogue tools allow developers to automate contextual conversations. What are contextual conversations? Real back-and-forth dialogue that is handled seamlessly. Taking AI assistants beyond fixed question / answer pairs creates exciting new use cases for people and business. The tip of the iceberg includes automation of sales & marketing, internal processes, and advanced customer service that integrates into existing backend systems. With Rasa, companies control their own destiny, investing in AI that they own and ship instead of relying on third parties.
Rasa has raised $14 million in total funding from Accel, Basis Set Ventures and open source founders such as Ross Mason (MuleSoft), Mitchell Hashimoto (Hashicorp) and Florian Leibert (Mesosphere). The company is headquartered in San Francisco, CA, with R&D offices in Berlin, Germany and was founded in 2016.
Rasa is an equal opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.