RAPP Chicago is looking for an Account Director to join our award-winning Account Leadership team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that values diversity and emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

The Account Director is a master of coordination, demonstrating high potential in core Business Leadership skills.  You will understand the agency portfolio of offerings and how to apply them to solve client business problems. You will partner with and own the relationships with client stakeholders. You are an agency driver who works to keep the agency operations moving along.

YOUR RESPONSIBILITIES:

  • Acts as a direct liaison between clients, cross-functional leadership, internal team members and other agency partners
  • Actively listens to clients and agency partners and can articulately communicate it back to the internal team with clear directions on next steps
  • Builds and fosters client trust and effectively manages their feedback and requests against the scope
  • Builds strong internal relationships with key agency partner stakeholders
  • Proactively manages workflow effectively in partnering with a Project Manager to ensure timelines and deliverables are met and can comfortably course-correct if needed
  • Manages projects autonomously and actively supports VP Account Director in management of more complex projects and collaborations with other agency partners
  • Develops kickoff briefs for new and incoming projects to align against client goals and business objectives
  • Comfortable in working across a variety of customer experience touchpoints and be the integration point for cross-functional teams
  • Responsible for overall client satisfaction and service/product quality.
  • Is laser focus on attention to detail and can proof client-facing materials
  • Build relationships and establish open communication stream with other agency partners (IAT)
  • Openly accept feedback (work performance and/or team performance) and ability to course correct
  • Stays calm and focused under pressure and can skillfully manage communication and deliverable across different teams.
  • Manage and mentor an Account Executive direct report by managing their role and responsibilities and guiding them in their professional growth

REQUIRED SKILLS:

  • Bachelor’s degree or equivalent experience.
  • 3+ years experience in direct marketing, advertising, and/or digital marketing
  • Previous integrated marketing account experience and/or CRM experience a plus
  • Possess excellent planning, organizational, and problem solving skills
  • Is an excellent team player with outstanding communication, written and presentation skills
  • Possess basic exposure and knowledge of Technology (e.g. platforms, systems front/back end, user flows, product release schedules, etc.) a plus
  • Ability to multi-task and handle a variety of cross-functional projects
  • Ability to build relationships and communication flow with clients and internal teams
  • Strong strategic skills and ability to develop storytelling decks that marries metrics and data insights with key project objectives, approach, and recommendation. Experience working with Strategists and/or Data Analysts a plus
  • Can effectively manage cross-functional team members to ensure there’s collaboration, communication, and alignment
  • Ability and experience in pivoting and course correct when challenges come up; Comfortable in partnering with internal team members to find alternate solutions and manage timelines and expectations
  • Experience in working collaboratively with multiple Agency partners and building relationships
  • Champions the work we do for the client and also serves as a voice for them internally
  • Has eagerness to learn and comfortable asking questions to build their knowledge of the Army business and the inner workings of internal teams

 

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $110,000 - $130,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
What Makes you Fiercely Individual?

At RAPP, we celebrate and honor the fierce individuality of our people. That's why we are working hard to ensure our RAPP community represents the vibrant, diverse world around us. Part of that work includes understanding things like:

  • Who expresses interest in our open roles?
  • Of those who express interest, who then joins our agency?
  • Of those who join our ranks, who stays with us for 2+ years?

Answering these questions gives us insight into what's working and what isn't when it comes to our DE&I goals. Your responses to the below questions aren't required, but will greatly support us gaining a better understanding of the applicant-to-employee journey. Any information you provide will remain anonymous and will not in any way impact whether you move forward in our process. Thank you!

Which of the following best represents you? (Select one)









Please select the gender identity which applies to you.











Pronouns







Are you Transgender (Select one)



Which of these best describes your sexual orientation? Please select one. (Select one)








Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in RAPP’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.