Account Director - FMCG Account

CRM & DATA EXPERIENCE NECESSARY!

WHO WE ARE

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviours, and aspirations.

We stand up for individuality. We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing.  As a diversity champion, equal opportunities and disability confident employer and an ardent advocate of flexible working we understand that everyone has unique requirements and needs. Each brand is unique and has its own individual challenges. We pride ourselves in rising to each and every one of them, for brands such as KFC, Mercedes-Benz, IKEA, and Virgin Media 02.

HOW WE DO IT

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients. Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets. We foster an inclusive workplace that values diversity and emphasizes personal well-being.

US

We are true advocates of Flexible Working. We ask you to work where and when you work best. We’ll be honest though, we do love seeing people in the office, because it delivers on our Culture, Collaboration and Connection. For Concentration, work where you’ll work best. We call it the 4 Cs.

Learning and Development is important. We all know that. Its why we have a dedicated Learning and Development team and offer regular career conversations and bespoke L&D programmes so that you can leave us with more than when you started.

We recognise that the work of diversity, equity and inclusion calls on all of us. That’s why we set up The Neighbourhood. A collective of people, at different stages of the DE&I journey, whether impacted or allies, dedicated to helping our colleagues take ownership and effect change across 5 key pillars; Anti-racism, Disability, Sustainability, Gender & LGBTQ+ and Parents & Carers.

The Health and Wellbeing of our people matters immensely. We offer Coaching opportunities for all through our partnerships with Sanctus (mental health partner who provides online coaching; you can talk about anything, personal or professional).

You’re better at work when you feel better in yourself.  So, in addition to your annual holiday, you can take a “Me” day and an “Us” day, every year. Your “Me” day is for you to invest in yourself – go after a life goal, meditate, learn to paint, bake cakes or just have a duvet day watching Netflix! Your “Us” day is all about giving back and helping others – volunteer, pick litter at a local park, hang out with the elderly or raise money for a local charity. Whatever stage of life you are at, we make sure you have the tools you need to have a healthy work life balance.

YOU

• The Account Director is a key role on the IKEA and OVO account. You’ll be supporting a Group Account Director running two multi-channel and discipline accounts.
• You’ll sit within a team of 4 from Client Partnership and 3 from Project Management and report into a seasoned Group Account Director.

The Opportunity

• You’ll get to work on one of the most well-known brands in the world!
• You’ll be working on the IKEA Family loyalty program, working on acquisition and retention strategies and OVO Energy looking at ways to drive Smart Meter uptake. You’ll be working across a variety of channels including email, social, web, DM, and OOH.
• Data, insights and performance is at the heart of what we do and you’ll be working across data strategy, UX, Customer Experience strategy, loyalty and creative. They’re both fantastic accounts to continue to hone your skills in delivering effective, end to end customer journeys.
• You’ll take a leading role managing and growing the data remit of the accounts. Working alongside the Group Account Director and VP of Data, you’ll lead a set of exciting projects ranging from customer model development, value segmentation and geo-spatial analysis.
• You’ll get to work with inter-agency groups across media, PR, store and ATL agencies.
• You’ll be joining a large (15+ people) group of talented and supportive team members with over 7 Client Leadership and Project Management members dedicated to the IKEA & OVO account. Oh, and we’ve won quite a few awards for our work too!
• We’re big on developing careers. You’ll get a monthly one to one with your manager just to talk about your objectives and how you’re tracking against them as well as the regular career conversations.

Role Requirements 

• Experience in loyalty, data and CRM is essential.
• We’re looking for people who are curious, collaborative, inquisitive, throw themselves into problem solving and take ownership of it. They will ask questions and thrive when leading and coaching a team. We want to hear what you think and we truly believe a great idea can come from anyone on the team and anywhere.

Recruitment process

We’re not a 9 stage interview process agency. We like to keep recruitment swift, lean and individual and find that 2 or 3 stages gives all parties the opportunity to get to know each other. Plus we have a team on hand to answer questions throughout the process.

We are RAPP. And we can’t wait to meet you.