Senior Account Manager (FTC)

MATERNITY COVER - 6 Months

Senior Account Manager (Region Europe)

Team / Department team x Content & Adaptation

Line Manager Ella Kilgarriff

Team Lead Jessica Vo

Team size 6-8 people

ABOUT RAPP

We stand up for individuality. We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing. 

As a diversity champion, equal opportunities and disability confident employer and an ardent advocate of flexible working we understand that everyone has unique requirements and needs.

We are a global creative agency, but the individual really is at the heart of everything we do. We use data to find out what makes them tick. We use technology to talk to them one-to-one – but to one million at a time. And we use creativity to encourage them to engage, click, buy and bond, again and again. 

Each brand is unique and has its own individual challenges. We pride ourselves in rising to each and every one of them, for brands such as KFC, Mercedes Benz, IKEA, Paypal and Virgin Media 02.

Us

In order to foster collaboration and relationships, our hybrid model requires three office days per week. As equal opportunities proponents, we are open to discuss any hybrid working related needs during the initial screening.

The Health and Wellbeing of our people matters immensely to us at RAPP which is why we work with Sanctus (mental health partner) and Sayge (professional development), to offer personal and professional support coaching for all our Employees. We also have a dedicated Learning and Development team and offer regular career conversations and bespoke L&D programmes so that you can leave us with more than when you started.

We recognise that the work of diversity, equity and inclusion calls on all of us. That’s why we set up The Neighbourhood. A collective of people, at different stages of the DE&I journey, whether impacted or allies, dedicated to helping our colleagues take ownership and effect change across 4 key pillars; Anti-racism, Disability, Gender & LGBTQ+ and Parents & Carers.
 

You’re better at work when you feel better in yourself.  So, in addition to your annual holiday, you can take a “Me” day and an “Us” day, every year. Your “Me” day is for you to invest in yourself – go after a life goal, meditate, learn to paint, bake cakes or just have a duvet day watching Netflix!

Your “Us” day is all about giving back and helping others – volunteer, pick litter at a local park, hang out with the elderly or raise money for a local charity.

Whatever stage of life you are at, we make sure you have the tools you need to have a healthy work life balance.

THE ROLE:

As a Delivery Lead, you will be supporting the Campaign Management Director for Content & Adaptation. The focus of this role is to create strong relationships with the 17 European markets, and to provide them with the guidance and support for all their production requests. You will ensure markets are following the correct ways-of-working and tools to reduce any local campaign origination. Overall, this role requires good problem solving and people skills to ensure a good working collaboration between the markets, your colleagues, and clients.

MAIN RESPONSIBILITIES:

Campaign Activation Market Support

• Working closely with the Content team to understand campaign and asset delivery, ensuring any updates are communicated to the markets so that they can feed into any upcoming campaign developments.
• Ensure that markets are following the correct operational model and ways-of-working in place, when planning and producing their adaptations
• Ensuring that requests from markets are triaged in discussion with internal departments and the local leads within the market
• Support markets with locating key information for their production requests and providing updates any in-house platforms.
• Monitor and review production requests from the markets.

Ensuring a Fully Integrated Approach

• Support in ensuring that team x departments across media and owned channels are kept fully up to date with campaign and asset delivery for a fully joined up approach.
• Support in keeping team x teams up to date on additional asset requirements from the markets.
• Feeding into an overall campaign delivery and market status tracker accessible by all channel leads
• Support in driving transformation from a local operating model to a more centralised approach

Driving Adaptation Hub Adoption

• Reach out to markets to gather data for monthly reports, providing some basic analysis on what’s been provided
• Ensuring maximum use of automation templates by markets – working closely with the markets and the production studio to achieve this.
• Assist with the Taxonomy governance for production briefs within the briefing platform.

Case Studies

• Gathering and distributing local campaign case studies from the markets

SKILLS AND EXPERIENCE

• Proven Account Management experience
• Internal and Client stakeholder management
• Experience in working with different markets within Europe or Globally
• Experience in collating data with basic analysis skills
• Excellent people/relationship skills
• An understanding of the production process
• An understanding of the planning and creative process
• Excellent written and oral communication
• Ambitious and eager to learn
• Team player – collaborating well with all stakeholders involved
• Lanugauges would be a bonus but not a must-have
• Automotive experience is a bonus but not a must-have

Recruitment process

We’re not a 9 stage interview process agency. We like to keep recruitment swift, lean and individual and find that 2 or 3 stages gives all parties the opportunity to get to know each other. Plus we have a team on hand to answer questions throughout the process.

We are RAPP. And we can’t wait to meet you.