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RAPP IO is looking for a Head Of Operations to join our award-winning team in Chennai -INDIA
WHO WE ARE:
We think too much marketing isn’t us. It’s mass markets, not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It’s one size fits all, and it’s dull.
When it comes to individuals, we’re fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.
We actively foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the agency’s vision. And most importantly, we value every individual’s wellbeing.
We are Fiercely Individual.
HOW WE DO IT:
At RAPP Indian Ocean (RIO), we relate our success directly to the strength of our management team. To continue operating at our high standards, we’re seeking an experienced general manager to join us. As an ideal candidate, you’ll be a born leader with previous managerial experience. You’ll have proven experience overseeing operations, and potentially human resources, finance, and communications departments, too. You’re an expert communicator with a strong ability to delegate responsibilities and collaborate across a wide range of departments. Ultimately, you’re driven by the desire to lead a team toward maximum productivity and efficiency.
YOUR ROLE:
- Develop strategic plans for optimized productivity.
- Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement.
- Uphold standards of excellence and soaring quality.
- Seek out opportunities for expansion and growth by developing new business relationships.
- Provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Should have handled end-to-end delivery of multiple projects at the same time.
- Comfortable navigating financial operations, and understanding the impact of decisions on the fiscal bottom line.
- Have a solid understanding of the key tenets of change management with excellent EQ to help guide our teams to embrace change in full trust that we will come out the other side better for it.
YOUR RESPONSIBILITIES:
- Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals
- Recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives
- Maintain project timelines to ensure tasks are accomplished on time
- Develop, implement, and maintain budgetary and resource allocation plans
- Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
- Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
- Development and control of the budget, capital plans, strategic and resource planning.
REQUIRED SKILLS:
- Proven experience in a managerial role
- Strong decision-making capabilities
- Above-average communication, collaboration, and delegation skills
- Proven ability to develop and maintain financial plans
- Ability to motivate and lead people, and hold employees accountable
- Strong working knowledge of operational procedures
Preferred Qualifications
- Master’s/ Bachelor’s degree in business management or a related field
- Previous performance evaluation experience
- Working knowledge of human resources processes
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
