RAPP Dallas is looking for an Account Supervisor to join our award-winning Account Management team.

WHO WE ARE:

We think too much marketing isn’t us. It’s mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It’s one size fits all and it’s dull.

When it comes to individuals, we’re fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.

We actively foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s well-being.

We are Fiercely Individual.

HOW WE DO IT:

At RAPP we are fiercely focused on the individual and how we can create value from every individual’s experience with a brand. We do this across three capability areas: customer-centric consulting, creativity that inspires action, and customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists and Creatives know how to get it to them.

RAPP is an integral part of Omnicom’s Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, and data and marketing scientists across 40 global markets

YOUR ROLE 

The expectations of the Account Supervisor role are they are ringleader on the team. You will be the day-to-day manager of the client relationship; a brand advocate, an agency facilitator, and a trusted partner to both clients and your team. We will depend on your marketing acumen and acute business sense to steward all elements of the engagement including project management: project definition, scope management, risk management, hand-off management, and team management.

YOUR RESPONSIBILITIES: 

  • Drive multi-channel program and campaign development, working with multi-disciplinary teams.
  • Be the day-to-day contact for Manager and Director level clients. Author core client communications such as contact reports and partner with a Delivery lead in development of Scope of Work documents including timelines, budgets and descriptions of deliverables.
  • Coordinate team meetings and client presentations.
  • Facilitate the development of project briefs, working with strategic planners and analysts.
  • Be the organizational center of projects – manage projects, problem solve, and drive flawless execution even when the path to executing deliverables is ambiguous and you are receiving input and direction from multiple stakeholders.
  • Track project budgets and scopes, assessing estimates to actuals, managing Change Order process as needed.
  • Will quickly gain pervasive understanding of client and Agency operations and working understanding of Agency matrix.
  • Develops in-depth business reporting and comprehensive results-oriented advertising/marketing analyses.
  • Manage interface with clients, creative teams, production, and consulting teams.
  • Monitors on strategy, on-time/on-budget project performance, and escalates as necessary.
  • Ability to understand and manage details of a campaign in the context of a larger business picture.
  • Builds the client’s business through recommending, nurturing, creating, and delivering effective advertising.
  • Challenges direction, or the status quo, and seeks alternate, perspectives and approaches in developing effective advertising, strategies.
  • Encourages client consideration and application of agency-generated POVs when developing ideas and advertising plans.
  • Collaborates with other depts. (analytics, marketing strategy, strategy, etc.) to create marketing communications plans.
  • Capable of writing simple marketing plans.
  • Participates in the presentation and selling through of creative.
  • Evaluates the input and ideas of creative, media and strategic planning relative to strategy and client preferences.
  • Advocates for the business internally, and keeps the agency team informed, focused, and enthused about the work and the business.
  • Effectively works to grow and develop the skills and abilities of junior agency staff.

REQUIRED SKILLS:

  • Bachelor’s degree in Marketing, Communications, or related field.
  • 5-8+ years Business Leadership experience with direct marketing and digital marketing or CRM background.
  • Financial Services industry experience required.
  • Agile training or experience a plus.
  • MarTech experience a plus.
  • Experience writing detailed proposals and statements of work to clearly define project scope, budget and timelines.
  • Able to communicate complex digital marketing solutions in a clear and concise manner.
  • Very experienced in presenting information both orally and in writing with excellent interpersonal, presentation and written skills.
  • Demonstrated capability and experience in managing and mentoring.
  • Positive attitude and sound work ethic with the desire to work in a fast-paced environment.
  • Ability to demonstrate flexibility and creative problem solving.
  • Sets and manages multiple project deliverables including time and cost estimates with internal and external clients.
  • Understands and manages factors related to account profitability, client satisfaction and client retention.
  • Must be able to work in a team environment.
  • Proficiency in MS Word - Excel - PowerPoint - Teams, Keynote

NOTE:  This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization. 

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