RAPP is looking for Field Manager

to join our award-winning team.

Field Manager

ABOUT RAPP 

Our purpose 

We are the agency absolutely, utterly, fiercely focused on the individual. We use our data, technology, and creative smarts to make meaningful, connections with every single person a brand knows. 

As a guiding ethos, RAPP stands up for Individuality and that’s in our agency value proposition. We’re committed to racial justice, equality, representation, and unbiased economic opportunity. We know that the strength of our diversity helps us create our best work as we believe in harnessing the strength of all our Fiercely Individual people.

ABOUT YOU

The Field Manager position manages up to ten (10) remote automotive Field Operations Specialists (FOS) who serve specified OEM automotive fixed operations clients within an assigned territory. Additionally, the Field Manager serves as the face of the brand to the automotive OEM field offices and specializes in client satisfaction, customer retention, increasing marketing performance, and driving sales results. The Field Manager will oversee all facets of the employment process: recruiting, interviewing, candidate selection, training, ongoing development, and associate separation.

Your role will require in-person consultations with up to 75% travel with assigned FOS’s, OEM field offices, and corporate meetings. Aptitudes that will make you successful include sociability, customer focus, accountability, resiliency, and situational adaptability. You will need to be extremely organized, communicate timely and effectively, and possess a positive attitude. Your role is to build a team that specializes in relationships, becoming trusted advisors, and promoting OEM / dealership partnership.

Expect to work with Toyota or Lexus dealerships – two of the hottest, largest, and most respected automotive brands and dealer bodies in the world.

Additional Responsibilities and Requirements

  • Builds and maintains positive relationships with OEM field offices
  • Ensures each FOS achieves monthly dealership consultation with each assigned dealership
  • Trains assigned FOS to provide data analysis and continuous improvement recommendations on marketing creative, offers, and cadence
  • Facilitates partnership opportunities with OEM field office and designated OEM field representatives to coordinate marketing improvements and facilitates joint dealership consultations
  • Co-travels with assigned FOS to continually assess talent, monitor improvement, and aid in dealership marketing solutions
  • Understands and drives key performance indicator (KPI) improvement
  • Proactively communicates with OEM field office
  • Establishes and maintains great business relationships with dealership personnel
  • Effectively communicates OEM program’s value proposition and aligns it with the OEM field office goals. Aligns dealership marketing with the OEM field office initiatives
  • Strategizes aftersales marketing performance and solutions
  • Identifies and recommends program changes and marketing strategies
  • Manages the retention, product penetration, and growth of assigned dealerships
  • Maintains a high level of customer satisfaction by serving as an advocate and liaison between the OEM field office / dealer client and internal teams
  • Proactively engages in all known customer issues to facilitate satisfactory conflict resolution
  • Motivates FOS to achieve retention and sales targets
  • Achieves assigned sales and retention goals
  • Weekly, Field Manager shares written contacts reports with assigned dealership and OEM field office
  • Receives and submits account updates, enhancements, and recommended changes
  • Maintains OEM field office contacts and business activity in Salesforce.com on a regular basis
  • Communicates all program changes, enhancements, and application bug fixes to the Account Management team
  • Shares results-oriented OEM marketing solutions, effectiveness, and challenges
  • Successful completion of required training program, assessments, and product certification
  • Other duties as assigned

What You’ll Bring

  • Qualified candidates should have 10+ years of automotive / marketing experience
  • Ability to drive and/or fly to assigned dealership locations, spend up to 75% of overnights in hotels, and maintain valid driver’s license
  • Bachelor’s Degree in Business (automotive or marketing preferred) or equivalent work experience

To perform the job successfully, a person should demonstrate the following understanding, skills, or behaviors:

  • Ability to develop relationships with key decision-makers
  • Build relationships with both internal and external customers
  • Identify, qualify, and resolve customer objections, problems, and needs in a diplomatic manner
  • Develop strategies, action plans, and metrics to monitor results
  • Effectively communicate ideas, challenges, and solutions
  • Communicate and give presentations in front of groups
  • Effectively convey processes and training
  • Listen to others and appropriately act on information provided
  • Multi-task, prioritize, organize, and coordinate projects to meet simultaneous deadlines
  • Work autonomously with minimal supervision and under continual deadline pressure
  • Work effectively in both a team and individual setting
  • Work effectively in a fast-paced organization
  • Use a variety of computer programs to drive change and track results (Salesforce.com, Word, Excel, Email, PowerPoint, Internet, etc.)

*Must be able to travel up to 75% of the time

Target Markets: Field Managers must live near a large U.S. national airport.

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