The Clubhouse Associate is dedicated in delivering the legendary Rapha customer experience. The first person any visitor to the Club will meet, the Clubhouse Associate must be welcoming and engaging, the perfect Rapha ambassador. A people person, the Clubhouse Associate is able to uncover all the customer’s needs through conversation, and using their Rapha product knowledge and road cycling experience can build the perfect Rapha solution.

THE ROLE:

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors.
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions.
  • Provide expert Rapha product knowledge.
  • Create a friendly and welcoming environment, where the sport and culture of Road Cycling can flourish.
  • Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Maintain the highest Visual Merchandising and House-keeping standards.
  • Assist in the planning and delivery of Clubhouse Rides and Events
  • Support the team and work together to create an inspiring and positive working environment.

THE CANDIDATE:

The ideal candidate will have the following skills and qualities:

  • 2 years’ experience in a luxury retail environment.
  • A passion for delivering legendary customer experiences.
  • A proven track record of delivering results and the drive to exceed expectations.
  • Strong people skills – a good communicator, approachable and engaging.
  • Ability to prioritise and demonstrate initiative.
  • Passionate about Rapha.
  • Ability to be flexible and agile to meet business needs.
  • Knowledge of road cycling would be an advantage.
  • Availability to work night, mornings, weekends and holidays 

At Rapha, we welcome candidates from all backgrounds. We are always working to create an environment that is focused on equality, inclusion, empowerment and respect.

As part of our continued commitments to diversity, equity and inclusion, we would like to invite you to answer a set of voluntary demographic questions. If you choose to answer, the responses will only be used to help us identify areas for improvement in our hiring process and to measure our efforts to recruit diverse and under-represented talent. Your responses, or your choice not to respond, won’t be associated with your specific application and won’t in any way be used in the hiring decision. 

This information will be kept confidential and will be treated according to Rapha’s Privacy Policy, available here.


 

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