Rapha Technology is recruiting an enthusiastic technologist to help support IT operations central to Rapha’s Business. Working across a range of platforms and with all internal departments; the core of the role is to assist internal users, and ensure on-going effectiveness of the technology platform. Reporting to the IT Operations Manager, you will be the first-line IT contact for many user issues, but working in a team to provide wider IT support.


  • Primary contact for users requiring IT support both at Head Office and
  • across the Clubhouses and Regions. Resolving technical issues via email,
  • phone and remote desktop in the first instance, or desk side as required.
  • Part of the team to manage the incident resolution process and triage.
  • problems, ensuring all calls to the Helpdesk are logged and tickets are.
  • answered within our service expectations. 
  • Resolving issues on Infrastructure and with business applications.
  • Ensuring standard processes followed: including leavers, starters, disposals
  • Maintain support team knowledge base.
  • Rota based, out of hours support work may be required.
  • Ensuring outages or repetitive issues are recognised and escalated.
  • Monitoring of daily jobs and reporting on issues to the Operations Manager.
  • To deliver projects including roll-outs of new IT hardware and software.
  • Some travel may be required to visit international Clubhouses from time to time.


The ideal candidate will possess the following skills and qualities:

  • Higher education in computing science subject  and/or  minimum 1 year of experience in an IT support role, preferrably within a retail or eCommerce business.
  • Able to demonstrate experience in a range of computing areas: hardware, operating systems, servers and networks.
  • Experience with current Desktop and/or Server operating systems (Windows, MacOS, Linux).
  • Experience of any of the following:

Microsoft Office 365, Google Apps/GSuite, Active Directory, Jamf, Anti-Virus, TCP/IP, DHCP, DNS, Meraki, Wifi AP, Mitel PBX, Payment terminals, CCTV, Zendesk, Jira, MDM, IOS, Android

  • Knowledge of retail environments would be beneficial, including exposure to ePOS systems.
  • High level of attention to detail, good communication skills and a methodical approach.
  • Keen to learn a broad range of technology skills.
  • Preferably an interest in cycling and active sports or with an openness to give it a go.

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