San Francisco, CA, Chicago, IL, Tampa, FL, Salt Lake City, UT
The Account Specialist is responsible for timely and satisfactory execution of client digital marketing programs, contributing to client satisfaction and the achievement of client and Rakuten Marketing revenue goals. This is a strong partnership role working closely with Account Managers and Clients to provide the utmost level of service.
In this role, you will gain experience managing client accounts to implement marketing strategies across multiple verticals including travel, luxury brands, business to business and specialty retail; to expand market reach, increase engagement, and maximize omni-channel digital campaigns.
Manage communication and act as liaison between publishers, advertisers, account managers, and clients
Update client promotions, creative and communications as necessary
Audit creative and placements as mandated by account team/client
Monitor client support email/calls and respond or route inquiries appropriately
Ensure client issues are resolved in a timely manner
Review partnered affiliate websites to identify optimization opportunities
Monitor projects to ensure deadlines are met
Prepare and run performance reports
Create prospect lists using reports and independent research
Attend client visits to review top-line program performance and marketing strategy
Develop strategic plans to meet and exceed client goals
Required Skills and Experience: Entry level candidates welcome. Bachelor's degree required. Preferred experience could include business or marketing degree, 1-2 years marketing or administrative experience, customer service.
Proven track record of execution
Technical Abilities: Must be able to quickly learn proprietary software to manage campaigns and report results. Solid proficiency with Excel for client-ready reports and presentations. Ability to learn PowerPoint and Rakuten tools and processes
Communication Skills: Exemplary written and oral communication skills
Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.