Ensure client growth strategies are on track. Oversee all program implementation through strong project management and coordination with client and other necessary Rakuten Marketing resources. Example: Defining, communicating, and monitoring promotions.
- Build strong client relationships through daily email and phone interaction. Achieve the highest levels of client satisfaction.
- Understand client performance and work with Client Services Team to align strategy to hit goals.
- Utilize persuasive communication skills to ensure follow through on all program and client deliverables.
- Manage marketing (non-technical) aspects of new client launches.
- Analyze the clients' competitive landscapes and understand their business objectives, margins and budget constraints.
- Solve problems by quickly breaking down problem causes and utilizing matrix management to implement solutions. Ensure all client issues are resolved in a timely manner.
- Help develop and present client presentations, as needed.
2+ years direct marketing/online marketing experience in account management and/or project management related functions. Successful candidates may bring experience from an agency, client, or consulting environment. , (it’s a plus if you have knowledge/familiarity with Affiliate Marketing).
Relationship Management: Experience setting and managing customer expectations. On-time delivery of performance goals achieved within budget.
Project Management: Experience managing complex projects from end to end. Utilizes work plans and project plans to matrix manage issues and projects. Ability to prioritize. Experience setting and meeting aggressive deadlines.
Problem Solving: Experience solving complex cross-functional issues either internally in an organization or as a third-party or outsourced consultant. Desire and ability to think creatively and use professional judgment.
Technical Abilities: Must be able to quickly develop facility with proprietary software to review campaigns and report results. Solid proficiency with Excel and PowerPoint for client-ready reports and presentations.
Analytical and Strategic Marketing: Demonstrated success in measuring results and setting, meeting, and exceeding aggressive quantitative goals. Ability to strategize based on corporate goals.
Bachelor’s Degree Required.
About Rakuten Marketing: Rakuten Marketing is the global leader in integrated marketing solutions. With 16 offices around the world, our integrated marketing solutions span affiliate, display and search. Headquartered in San Mateo, CA, we have offices throughout the United States and in Australia, Brazil, Japan, Singapore, the United Kingdom, Germany and France. Rakuten Marketing empowers marketers to transcend the conventional and achieve the full potential of digital marketing. We deliver data-driven personalized ad experiences that engage consumers – across screens, platforms and traditional publishers – and influence them to purchase. Our commitment to transparency provides consumer journey insights that allow us to continually optimize for performance.
Rakuten Global: Rakuten Group is one of the world’s leading internet service companies, providing a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. Rakuten is expanding globally and currently has operations throughout Asia, Western Europe and the Americas. Founded in 1997, Rakuten is headquartered in Tokyo, with over 10,000 employees and partner staff worldwide. To learn more, we invite you to visit our global home.
Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.