Job Summary

Maintain, improve, and support cloud infrastructure for highly-available and scalable production operations at Rakuten.  Work with team members and other teams to troubleshoot problems, find solutions and complete projects.

 Responsibilities

  • Maintain, develop, and operate a high-availability and high-rate production environment.
  • Assist with launching new and upgrading existing applications.
  • Upgrade system software, apply patches, and implement security standards.
  • Mentor, advise, and train other team members.
  • Use monitoring tools to identify operational anomalies and take action to resolve them 
  • Follow, create, and edit SOPs and documentation
  • Demonstrate ability to be a flexible, organized, thoughtful, and proactive team player who can work with minimal guidance as well as strong abilities in communication.
  • Explore new technologies and solutions to enhance operational excellence and cost efficiencies 

 Qualifications

5+ years overall experience with the following skill sets: 

  • Server Administration with Linux (Ubuntu, RedHat/Centos) Operating System
  • Server Virtualization (KVM, VMware, HyperV)
  • Scripting (Bash, Python)
  • Cloud Experience (Google Cloud Platform, Amazon Web Service, OpenStack)
  • Docker with orchestration experience (e.g. Kubernetes)
  • Automation (such as CI/CD experience withJenkins, CircleCI)
  • Monitoring (Prometheus and Grafana preferred)
  • Configuration and Change Management (such as Ansible and Chef)
  • Networking concepts (TCP/IP, DNS, HTTP, Load Balancing)
  • Must be comfortable working in a team environment
  • Must be able to work on multiple inflight projects 
  • Must have an aptitude and a desire for proactive support of research and innovation.  A thoughtful, collaborative approach with end users, staff colleagues, and other IT professionals is essential.
  • Must possess excellent communication and organizational skills as well the ability to work under minimal supervision in a flexible, team-oriented environment.
  • Perform on call responsibilities as part of a rotation

 Preferences (nice-to-have)

  • Experience with highly-available clustered server environments a plus.
  • Ability to provide technical support and perform system maintenance in high-availability production environment.
  • Relies on experience and judgment to plan and accomplish goals.
  • Experience with performance engineering and troubleshooting a plus.
  • Experience with NoSQL databases (e.g. Mongo, Couchbase) 
  • Experience with HashiCorp Products (e.g. Terraform, Vault, Packer, Consul)
  • Experience on BIND DNS Server administration and configuration.
  • Good knowledge and understanding of various cloud platform features and services

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