Senior DevOps Engineer

Rakuten is a global Internet and e-commerce company with over 80 million registered users worldwide. Our e-commerce platform is the largest of its kind in Japan and among the world's largest by sales. Rakuten has many subsidiaries too, including well-known brands like Ebates, ShopStyle, Curbside, Rakuten TV, Kobo (e-Reading) and Viber (messaging).

The Rakuten Marketing division is the global leader in digital marketing solutions that empower marketers to realise the full potential of marketing. Built on a robust, scalable platform that includes proprietary attribution & retargeting technology, unique data and advanced user identification capabilities, marketers deliver ad experiences that engage and influence across affiliate, display, mobile, social and video channels. Integrated multichannel solutions, along with unique insights and unparalleled client focus, equips marketers to increase efficiency, productivity and performance.
Job Summary

Maintain, develop, support and improve cloud infrastructure for highly-available and scalable production operations at Rakuten.  Work with team members and other teams to troubleshoot problems and find solutions.


  • Maintain, develop, and operate a high-availability and high-rate production environment.
  • Assist with launching new and upgrading existing applications.
  • Upgrades system software, applies patches, and ensures security of systems.
  • Mentor, advise, and train other team members.
  • Use monitoring tools to identify operational anomalies and take action to resolve them.
  • Follow, create, and edit documentation for routing system tasks
  • Demonstrate ability to be a flexible, organized, thoughtful, and proactive team player who can work with minimal guidance as well as strong abilities in communication.
  • Explore new technologies and solutions to enhance operational excellence and cost efficiencies 

 Minimum Qualifications

2+ years overall experience with the following skillsets: 

  • Server Administration with Linux (Ubuntu, RedHat/Centos)
  • Scripting (Bash, Python)
  • Cloud Experience (Google Cloud Platform, Amazon Web Service, OpenStack)
  • Docker with orchestration experience (e.g. Kubernetes)
  • Automation (such as  CI/CD experience withJenkins, CircleCI)
  • Monitoring (Prometheus preferred)
  • Configuration and Change Management (such as ansible and chef)
  • Networking concepts (TCP/IP, DNS, HTTP)
  • Must be comfortable working in a team environment supporting technologies critical to production infrastructure
  • Must be able to work on multiple inflight projects 
  • Must have an aptitude and a desire for proactive support of research and innovation.  A thoughtful, collaborative approach with end users, staff colleagues, and other IT professionals is essential.
  • Must possess excellent communication and organizational skills as well the ability to work under minimal supervision in a flexible, team-oriented environment.
  • Perform on call responsibilities as part of a rotation


  • Experience with highly-available clustered server environments a plus.
  • Experience with technical writing and writing end procedure or instructional documentation.
  • Ability to provide technical support, solve problems, and perform system maintenance in support of high-availability production operations.
  • Relies on experience and judgment to plan and accomplish goals.
  • Experience with performance engineering and troubleshooting a plus.
  • Experience with no-sql databases (e.g. Mongo, Couchbase) 
  • Experience with relation databases (e.g. MySQL, Postgres)
  • Experience with HashiCorp Products (e.g. Terraform, Vault, Packer)


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