Rain is a venture-backed fintech with a mission to kill predatory financial products like payday loans. Our first product gives employees instant access to their wages, which solves a major problem for real people (115 million American workers are living paycheck-to-paycheck). Rain is the fastest-growing startup in the category and was incubated with QED Capital, a top fintech venture fund.

Our team culture is rooted in a deep commitment to Shokunin, the Japanese philosophy of giving your very best for the general welfare of people. Other core values at Rain: radical transparency and zero ego.

We are looking for an experienced and highly motivated lead user researcher to join our product design team and work cross functionally to support multiple product verticals. You will help us build a world class product through representing the voice of the customer, championing design solutions to create beneficial and engaging product experiences. This is an exciting opportunity to contribute to a growing user research practice and help build a product design culture at a fast paced start up.

 Responsibilities

  • Deliver Impact: Identify and deliver on key success metrics for projects and organization objectives. Support multiple teams by providing actionable insights through techniques such as usability testing, user interviews, surveys, cohort analysis, competitive analysis, and more. 
  • Research Expertise:  Lead generative, qualitative, and quantitative research to identify product opportunities, run experiments, present data, and provide guidance to teams on areas of improvement. 
    • Domain Expertise: Develop a deep understanding and an ability to balance user needs, business goals, product vision, feature priorities, protocols, and technical implementations of our services, tools, and apps. 
    • Cross Functional Collaboration: Work and collaborate with Product Managers, Designers, Customer Support, Sales, Marketing, Data Analysts, and other departments to champion design solutions and deliver results
  • Champion Research: Share and develop processes, methodologies and frameworks to build best practices within the organization and help grow an outstanding research team.

Skills and Qualifications

  • 7+ years of professional experience, preferably in a product or design-focused tech company
  • Experience with surveys, user interviews, and testing
  • English fluency to interact with stakeholders in several countries
  • A portfolio showcasing your work, demonstrating a strong design process and
  • storytelling skills
  • Self-motivated attitude with the ability to work in a fast-paced environment, with
  • ability to collaborate with PMs and engineers

What We Offer

  • Competitive compensation
  • Medical, dental, vision
  • Unlimited time off
  • Remote work and work from home flexibility

The Rain Instant Pay app provides early wage access for employees at mid to large-sized organizations to improve financial wellness and increase employee productivity.

With 63% of Americans living paycheck to paycheck, financial wellness tools are an important part of any employee benefits package. Rain works by giving advances on upcoming paychecks; it is not a loan and there is no interest. Employees pay a small fee for this service, which is healthier than payday loans. 

Rain’s mission is to regrow financial freedom by giving people full control over their income and to put an end to predatory financial products, replacing them with on-demand pay.

Find out more at https://rain.us, LinkedIn, Facebook, Twitter, Instagram, and YouTube.

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