About Us
Radar is connecting digital experiences to the physical world with a location platform for every app, every device, and every developer. Radar processes 100B+ locations per year from 100M+ devices worldwide. 

Our team has backgrounds at companies like Google Maps, Foursquare, and Facebook. We are backed by Accel, Two Sigma Ventures, Expa, Fuel Capital, and great angels including Scott Belsky (previously Founder and CEO at Behance) Greg Brockman (previously CTO at Stripe).

We are currently 30 employees based out of DUMBO, Brooklyn, San Fransisco and remote.

About Radar
Radar is looking for an Enterprise Customer Success Manager to manage our growing Fortune 500 and high-growth startup customer base and maximize the value of our customer relationships. You’ll serve as a consultative business partner, helping customers effectively leverage our location-based products and solutions to drive impact and transform their businesses.

As an early hire on the Customer Success team, you’ll get the chance to shape our CS function and have lots of autonomy and impact. You will report to our Director of Customer Success. 

What You’ll Do:

  • Use your extensive knowledge of Radar’s products to onboard and lead new enterprise customers to success.
  • Drive adoption, growth and retention of our customers by building strong relationships and delivering maximum value with our product offering.
  • Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Radar.
  • Proactively and simultaneously mitigate risks, identify opportunities and provide solutions to customers at varying stages in the customer lifecycle.
  • Serve as an advocate for customers internally by engaging in Customer Standups and weekly CS meetings, translating customer feedback into actionable insights.

You should have:

  • 2+ years of SaaS enterprise customer success experience, preferably at a small or medium sized company.
  • Demonstrated experience identifying customer objectives and coordinating internal and external resources to achieve target outcomes.
  • A track record of building trusted, long-term relationships with enterprise customers.
  • The ability to explain and distill complex technical concepts in a way that creates value and empowers stakeholders.

You’ll be working with:

  • Carly Pietrobono, Director of Customer Success
  • Coby Berman, COO and Co-Founder
  • Our Sales and Solution Engineering teams!
  • Our Engineering, Product and Development teams

Perks:

  • Remote-first until at least July 2021
  • Competitive compensation package and equity plan
  • Medical, dental, and vision plans with 100% premiums covered for you
  • 401(k) plan with employer match 
  • Flexible work hours and vacation policy

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Apply for this Job

* Required
  
  


Voluntary Demographic Questions

We embrace diverse perspectives, ideas, and backgrounds, and we're committed to providing equal employment opportunities for all applicants and employees.

Below are voluntary demographic questions to help us measure our diversity and inclusion efforts. If you choose to fill them out, the responses will be used (in aggregate only) to help us identify areas for improvement in our process. Your responses, or your choice to not respond, will not be associated with your specific application and will not in any way be used in the hiring decision.

I identify my gender as:






I consider myself a member of the LGBTQ+ community:



Race








Veteran Status



Disability Status




U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Radar are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.