Consistently named one of the top start-ups to watch since 2016, Quorum builds software that helps public affairs professionals work smarter and move faster. Our philosophy is people-first, whether we're supporting team members in their careers or prioritizing our clients with a best-in-class customer success program. Quorum's clients use our tools to bring a modern approach to advocacy work in the European Union, Congress, all 50 state legislatures, major U.S. cities, and more than a dozen countries.

As an EU Customer Support Associate you will be dedicated to providing the best possible customer support to our clients mostly located in the EU via email, chat and phone as part of a dynamic and collaborative Support Team. 

*Please submit your cover letter in English

About You:

  • You are an excellent verbal and written communicator who goes above and beyond to provide an outstanding customer experience
  • You are able to follow team processes and escalation pathways, but are quick to point out when you see potential for improvement or change
  • You have experience using advanced software platforms and are able to explain technical concepts to others using clear and concise language
  • You are cool under pressure, adept at handling the unexpected, and are able to build strong relationships with clients
  • You take pride in being a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members’ success and well-being
  • You have at least one year of experience working in a customer facing role, especially as part of a Customer Support or Customer Success Team
  • You have familiarity with the Software-as-a-Service (SaaS) business model, and an interest in either technology or public affairs
  • You have familiarity with the support platform, Zendesk
  • You possess moderate to advanced technical skills or data analysis/statistical skills, or are interested in building on your knowledge in these areas
  • You're a highly motivated self-starter who wants to make valuable contributions to a growing Customer Support team from Day One

 

 What You'll Do:

  • First Week: You'll learn the ins and outs of the Quorum platform, test yourself on common use cases, and get to know the Quorum team in Brussels and in the US.
  • First Month: You’ll start to provide direct support to clients with assistance and continue to develop knowledge of the product and how everyday users interact with it
  • First Six Months: You will take point on helping people understand how to best use Quorum through a mix of direct support interactions as well as self-service offerings
  • First Year: You’ll build out Help Center resources, product guides, and work with the team to fine-tune the product for optimal usability

 

About the Customer Success Team:

  • We’re responsible for ensuring that clients have an amazing experience with Quorum
  • We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space
  • We are dedicated to every user’s success and address challenges quickly and creatively
  • We act as staunch advocates for our clients, including identifying and responding to diverse client use cases
  • We take pride in developing personal relationships with our users and our team
  • We regularly support one another to ensure the success of our team and our clients
  • We're very close as a company—we work together, hang out together, and we value each others' ideas and input

 

Our Work Environment:

  • You will have the option to work in a vibrant, sunlit space in our modern, open concept office. Preference for Belgium based applications however all applicants for the Customer Support Associate role are eligible to work from home permanently.

  • Our office building is located in the heart of downtown Brussels, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots.

Do you want to have an impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you.

*Please submit your cover letter in English

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Compensation Structure

Base Salary: EUR 35,000.00 - EUR 45,000.00

Variable Compensation: Up to EUR 6,500.00 in team retention and expansion bonuses

On-Target Earnings (OTE): EUR 41,500 - EUR 51,500.00
Benefits: Meal vouchers, pension plan, healthcare plan, eco-cheques, home office allowance

*Please submit your cover letter in English

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At Quorum, inclusion and diversity means trust and progress. Trust because people who trust one another grow with one another and progress because the work is never done. We strongly encourage women, people of color, individuals identifying as LGBTQ, veterans, and individuals with disabilities to apply to join us.

The Quorum team is comprised of former Hill staffers, campaign vets, engineers, and everyone in between—including marathon runners, blacksmiths, chefs, and more. We are constantly striving to build and maintain a workplace in which every team member feels welcomed, respected, and valued. In order to better understand our diversity and inclusion efforts and to comply with applicable federal and state Equal Employment Opportunity recordkeeping and reporting obligations, we invite applicants to self-identify their gender identity, race/ethnicity, sexual orientation, veteran status, and disability status.

Quorum is committed to providing equal employment opportunities to all team members and applicants for employment regardless of gender identity, race, color, sexual orientation, veteran status, physical or mental disability, religion, national origin, age, sex, marital status, ancestry, and any other category protected by federal, state, or local law. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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