Consistently named one of the top D.C. start-ups to watch since 2016, Quorum builds software that helps public affairs professionals work smarter and move faster. Our philosophy is people-first, whether we're supporting team members in their careers or prioritizing our clients with a best-in-class customer success program. Quorum's clients use our tools to bring a modern approach to advocacy work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and more than a dozen countries.
As the Sales Operations Manager, you will report to the Director of Sales Operations in order to empower salespeople to win deals by making the sales process easy to understand and navigate.
What You’ll Do
- First week: You'll learn the ins and outs of Quorum’s Salesforce instance and begin to evaluate where sales and post-sales workflows should be optimized (e.g., we should modify bulk upload and export processes to preserve quality data)
- First month: You'll work with necessary stakeholders to review and update our plan to automate and streamline Quorum’s quote-to-cash process. You’ll also coordinate the evaluation, scope, and completion of all new Salesforce development requests and infrastructure changes (e.g., adding products, unlocking closed records)
- First 6 months: You'll begin leading weekly and monthly meetings on sales trends/performance with sales team members and leaders to highlight areas of strength and weakness. You will also build and update training materials and process documentation for Salesforce users as well as complete regular internal systems audits and prepare for upgrades
- First year: You'll serve as the primary systems administrator for the Salesforce.com environment with 100+ users, shape company strategy (e.g., we should increase our investment in events because our conversion rate is better for that source), and be a part of building a company from the ground floor
- You have at least 5 years of experience working in in Sales Strategy, Sales Programs, or Sales Operations
- You have honed the ability to perform data analyses, then convert your findings into simple data visualizations that clearly explain the opportunity or problem identified
- You have experience identifying a problem, developing several proposed solutions, working with stakeholders across multiple departments to build consensus around the best solution, and owning the execution of that solution
- You have professional experience working with Salesforce and have likely earned your Salesforce administrator certification
- You’re comfortable working independently to assess the downstream and upstream impacts of a Salesforce.com request
- You’re equally comfortable working with a variety of stakeholders to scope and execute upon large-scale sales/post-sales process improvement projects
- You consistently make decisions by evaluating what strategies will align with long term business objectives
- You enjoy building Gantt charts and can’t wait to dig in and manage complex projects
- You are able to critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from underlying company needs
- You care deeply about assessing and maintaining exceptional quality standards
- You’re an engaged learner—you are eager to expand your skills, get your hands dirty, and find solutions to challenging problems that require tradeoffs
- You’re a highly-motivated self-starter who will contribute to the team from Day One
About the Business Development Team
- We are proud to serve as the first-impression about what it is like to work with Quorum
- We strive to understand our buyers’ challenges and recommend the best possible solutions that enable them to achieve their goals
- We earn clients’ trust by taking an intentionally respectful approach to competition
- We foster a supportive environment where peer-to-peer feedback helps drive personal and professional growth
- We work hard to serve as thought leaders in the public affairs industry, which means that we regularly follow political news, government affairs trends, and read case studies
- We understand and appreciate that our work is a critical driver for annual company growth
Our Work Environment:
- We usually work in a vibrant, sunlit space in our modern, open concept office. During the COVID-19 health crisis, most of our team members are working from home in locations around the world. Team members will have the option to work from home until at least January 2nd , 2022. Those that feel safe re-entering the office earlier can apply to be part of a pilot re-entry program. All candidates need to be willing and able to relocate to the Washington DC area in 2022
- Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots.
- Our team loves to spend time doing fun things outside of the office, which we call Quorum Fun events. Past Quorum Fun events have included apple picking, yoga, and wine tasting
If you'd like to have a big impact at a fast-growing company that is changing the way the advocacy process works, drop us a line. We'd love to talk to you!
- On Target Earnings: $90,000.00–$110,000.00 (OTE expectations dependent upon base salary)
- Base Salary: $85,000.00–$105,000.00 (commensurate with experience)
- Variable Compensation: Plus bonuses up to $5,000.00 based upon hitting key performance indicators (KPIs)
- Benefits: 401(k), trans-inclusive health/dental/vision, 12-weeks paid maternity/paternity/adoption/fostering leave, unlimited PTO, and more.
Quorum Is Working to Advance Pay Equity: What Does That Mean For You?
In an effort to continue to build a diverse and inclusive work environment that advances pay equity, Quorum has implemented a “No Negotiation” policy for base salary for new hires for roles that are currently staffed by three or more team members. This means that candidates for the Account Executive role cannot negotiate Quorum’s base salary offer.
Here’s our promise to you:
- We will not ask you what you are currently earning.
- We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer.
- We will be transparent about our compensation structure (see above) so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them.
If you are interested in learning more about how negotiation impacts pay equity and/or why other start-ups have decided to implement a “No Negotiation” policy of some type, here are a few resources: Project Include, AAUW, Ministry for Women, Magoosh.
Note: Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity. We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider.