The Solutions Consulting Team plays a critical role in the pre-sales environment, offering technical expertise to prospects and customers that helps them unlock the full potential of Quiq’s capabilities.
At Quiq, we work with C-level executives, customer experience and support leaders, and product and engineering teams at large global brands who are building next-generation Customer Experiences with Quiq. Our SC team works closely with Account Executives, Professional Services, Customer Success Managers, Partners, and our Engineering Team to develop and execute on the account strategy for Quiq’s largest enterprise prospects.
As a Sales Engineer, you will blend your technical expertise and consultative skills to guide enterprise clients in transforming their customer experience.
Key Responsibilities
Technical Expert & Advisor
- Serve as the go-to technical resource, clearly articulating Quiq’s product capabilities, demonstrating use cases, and advising on best practices.
Discovery & Customer Understanding
- Lead thorough discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools.
- Use insights from discovery to create tailored recommendations and ensure alignment with customer needs and business objectives.
Solution Design & Proof of Concepts
- Collaborate with account executives, product teams, and professional services to design tailored solutions. Build compelling demos and proof of concepts to illustrate how Quiq drives measurable ROI.
Cross-Functional Collaboration
- Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed.
Strategic Account Support
- Contribute to account strategies, and assist in scoping engagements. Offer insights and recommendations to help close new business and expansion opportunities.
Customer Engagement
- Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables.
Competitive Differentiation
- Understand the competitive landscape and articulate how Quiq’s capabilities uniquely address customer challenges compared to alternatives.
Thought Leadership
- Stay on top of industry trends, emerging technologies, AI/LLMs, and competition. Share your insights and expertise to continually enhance Quiq’s go-to-market strategy.
Team Contribution
- Work closely with fellow Sales Engineers to share knowledge, refine processes, and continuously enhance the client experience.
Tools and Technologies
- Daily use of Salesforce for CRM management and opportunity tracking.
- Mastery of the Quiq Platform to demonstrate and create tailored solutions for clients.
- Knowledge of vector databases, webhooks, REST APIs, and common integration patterns.
- Familiarity with programming/scripting languages such as Python or JavaScript.
- Strong understanding of cloud-based architectures, data flows, and middleware systems.
Requirements
- Experience:
- 3–5+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software environment (Contact Center or Customer Experience software experience preferred).
- Proven track record in demonstrating and implementing complex technical solutions to both technical and non-technical audiences.
- Technical Skills:
- Strong understanding of enterprise systems, middleware, and cloud-based architectures.
- Proficiency in integration technologies such as REST APIs, webhooks, and data flows.
- Hands-on experience with vector databases and their applications in real-time or AI-driven solutions.
- Familiarity with programming and scripting languages, particularly Python or JavaScript, for creating custom integrations and proofs of concept.
- Understanding of data models, schema design, and scalability considerations in large enterprise environments.
- Experience with AI tools and familiarity with large language models (LLMs) is strongly preferred.
- CX Expertise:
- Business expertise in customer experience (CX), including trends, best practices, and an understanding of how CX impacts enterprise-level strategies.
- Interpersonal & Professional Skills:
- Excellent communication, presentation, and interpersonal skills for engaging with diverse audiences.
- A passion for customer success, problem-solving, and bringing innovative ideas to life.
- Adaptability to seamlessly shift between roles as a technical advisor, trusted consultant, and storyteller.
What Sets You Apart
- You are a trusted advisor, skilled at building strong relationships across technical and business stakeholders.
- You thrive on solving problems and are equally comfortable presenting to executives or collaborating with technical teams.
- You excel in storytelling, explaining complex solutions in simple, compelling ways that resonate with diverse audiences.
- You are passionate about continuous improvement, sharing insights, learning from peers, and staying ahead of industry trends.
- Your technical breadth spans cutting-edge technologies like AI/LLMs, vector databases, and real-time integrations, paired with a business-first mindset to elevate CX.
Join us at Quiq and help shape the future of customer experience—combining your technical know-how and collaborative spirit to drive meaningful outcomes for our enterprise clients.
Benefits and Perks:
- Market competitive total compensation package
- 100% company paid family medical and 100% individual dental and vision insurance coverage
- Flexible, unlimited vacation policy
- Stock options
- Strong company culture
Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. Applicants need to have the authority to work in the US. As we are at an early stage, immigration sponsorship is not available.
