Quilt’s mission is to combat climate change by transitioning humanity away from fossil fuel heating. Home emissions account for 20% of the US total (surpassing even car emissions!) and the primary component is the combustion of fossil fuels for heat. To address climate change, we must facilitate the transition of over 80 million US homes from combustion-based systems to efficient electric heat pumps in the coming decades.
To achieve this transition, we believe the world needs delightful, exceptional products that are easy to use and install. Currently, heat pumps lack compelling design, under-utilize software capabilities, and pose significant challenges in adoption and use. That's why we're building a next-generation, aesthetically pleasing, AI-optimized home heating and cooling system that is 10x better than what is on the market today.
Role
As the lead for Product Quality, you will be responsible for defining the strategy and implementing processes for our Hardware Quality Assurance function to ensure our products meet the highest standards of quality in the industry. You will work closely with cross-functional teams including manufacturing, engineering, design, and supply chain to identify areas for improvement and implement strategies to enhance product quality.
Responsibilities
- Define quality strategy and implement processes and procedures to ensure consistent product quality throughout the product life cycle spanning across component suppliers, manufacturing partners and field installation.
- Collaborate with cross-functional teams to address quality-related issues and drive continuous improvement initiatives to optimize product quality, reduce defects, and enhance customer satisfaction.
- Drive suppliers to establish quality standards and monitor supplier performance to ensure adherence to quality requirements through objective analysis of production line yields, quality audits, reliability testing, and field returns etc.
- Works closely with Asia-based Engineers to ensure that Product Quality Plan deliverables are understood and properly implemented
- Lead field failure analysis and drive corrective action implementation at various points in the supply chain.
- Analyze customer feedback and complaints to identify areas for improvement and drive corrective actions to address customer concerns.
- Develop Quality dashboard across product portfolios to provide visibility to the organization in terms of product quality.
Qualifications
- Bachelor's degree in engineering, quality management, or a related field (or equivalent experience). Advanced degree a plus.
- Minimum of 10 years of experience in quality assurance or quality management roles, preferably in home appliances, automotive or consumer electronics industry.
- Strong knowledge of quality management systems, quality assurance principles, and industry best practices.
- Experience with product testing methodologies, statistical analysis, and root cause analysis techniques.
- Excellent analytical and problem-solving skills, with the ability to identify and resolve complex quality issues.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Quality management certifications (e.g., ASQ Certified Quality Manager, Six Sigma Black Belt) are a plus.
- Ability to Travel: International Travel ~25%
This is a full-time, hybrid position in our Redwood City office.
The expected base salary range is $180,000-$200,000. In addition to base salary, Quilt also offers meaningful equity and top-tier benefits.
We are a growing team of ambitious people who truly care about the impact of their work. We are on a mission to accelerate a species-level human transition. For over a million years we've been burning things to stay warm. It's time to move to a better way of living.
