Client Project Manager 

Qubit’s Professional Services team includes the brightest talent: ex-consultants, engineers, entrepreneurs and graduates. We are looking for a Client Project Manager to support our European team in delivering best in class technology implementations and ongoing optimisation programmes. We need somebody with strong attention to detail and client facing skills to guide a variety of customers through the Qubit platform and optimisation programmes.   

This is a great opportunity for someone early in their career (1 - 2 years experience including internships) to get their foot in the door at an exciting high growth start up!

At an exciting time in Qubit’s growth, the successful candidate will be responsible for managing a variety of customer relationships and supporting your Professional Services team in executing.

This role provides a platform to develop client and project management skills in a fast paced, innovative technology start-up. It is a great opportunity for people who are looking for their next step in the SAAS space or to move away from traditional corporate careers and would like to join a growing Professional Services team within an international business.

Key Responsibilities:

  • Project managing customer ongoing optimisation roadmaps and personalisation projects:
    • Building and owning project plans managing expectations with the client including pushing back where required
    • Coordinating and scheduling required resources
  • Developing delivery cadence and primary point of contact with our clients
  • Delivering implementation and on-boarding projects for a variety of clients
  • Developing where required as well as taking and validating customer briefs, liaising internally as appropriate
  • Understanding of best practice recommendations to help prioritise customer roadmaps
  • Summarising and feeding back results from Qubit dashboard on test completion
  • Work with Strategy Consultants to assess the business value of conversion rate optimisation and personalisation programmes for customers
  • Responsible for delivering on projects to costs, timescales and quality
  • Developing client relationships at practitioner level as well as managing delivery and execution including client expectation setting
  • Documenting project progress in line with project management best practices (meeting minutes, project plan updates, weekly status reports)
  • Documenting functional and technical specifications of the conversion rate optimisation solution working closely with engineers
  • Work in collaboration with the Qubit Customer Success Managers to:
  • Provide updates as per our project management methodology for customers ongoing optimisation roadmaps  
  • Identify client growth opportunities and flag relationship or retention risks
  • Share knowledge that you acquire on the customer company, business objectives and stakeholders

Personal Attributes:

  • BA/BSc or higher
  • Fluency in English (written and spoken) 
  • Internship in enterprise SaaS, IT/management consulting or another relevant industry
  • Ability to manage multiple parallel projects, liaise with customers, pushing back as required
  • Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
  • Proven track record of meeting and exceeding goals
  • Proven passion for technology and digital

Preferred skills:

  • Experience working with software platforms
  • PRINCE2 certified or 1 year experience in waterfall project management
  • Some understanding of the SAAS industry and professional services operating models
  • Comfortable with technical concepts and adept at learning new technology applications
  • Interpersonal skills, with the ability to manage and work with both technical and business staff/customers
  • Strong business acumen
  • Basic knowledge of SQL preferred
  • Self starter, who enjoys working autonomously in a fast paced and innovative environment
  • Ability to speak one other european language
 
Qubit is committed to ensuring that all members of the team are treated fairly and with dignity and respect. No Qubyte shall be treated less favourably on the grounds of their sex, age, sexual orientation, race, religion or belief and marital status or on the grounds of disability, without justification.
 
‘Don’t worry if you are missing a couple of the attributes outlined above. If you think you have what it takes, and would be a good fit for the role - we would absolutely love to hear from you.’ (you can also split the job spec into ‘must haves’ and ‘bonus points’ to encourage people to apply without 100% of the criteria.
 

Plenty of perks

As well as the opportunity to work with leading clients and a world-class team, you'll get:

  • Realistic performance-related bonuses
  • Equity options
  • Private health and dental insurance
  • Yoga and meditation classes
  • Subsidised gym membership
  • Fortnightly company socials
  • Plenty of opportunities for training and development

 

About Qubit.

Qubit’s mission is to drive customer loyalty and lifetime value through personalization. Industry leaders in luxury, fashion, beauty, travel and egaming brands partner with Qubit to transform the way they understand and influence their visitors. In 2018 the Qubit platform delivered over 60 billion experiences and influenced over $40 billion in retail revenue. Customers include NET-A-PORTER, Farfetch, Estée Lauder Companies, LVMH Group, and Ladbrokes Coral. Headquartered in London, the company has offices across Europe and the U.S. Qubit’s investors include Goldman Sachs, Sapphire Ventures, Accel Partners, Salesforce Ventures and Balderton Capital. 

For more information, please visit: www.qubit.com

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