Team Lead, Professional Services

The Role

Qubit’s Professional Services team includes the brightest talent: ex-consultants, engineers, entrepreneurs and university graduates. We are looking for a Team Lead, to be a key player in delivering best in class professional services packages, technology implementations and ongoing operational programmes. We need somebody with strong industry expertise and experience in being a strategic advisor for enterprise customers.  

At an exciting time in Qubit’s growth, the successful candidate will be responsible for coaching and mentoring junior team members, owning top tier customer relationships and supporting your Professional Services Manager in executing against the Professional Services strategy and success metrics.

This is a fantastic opportunity for someone who is passionate about people management, being client-facing and who wants to work with some of the biggest names in our core verticals; retail, travel and e-gaming in a fast paced environment.

Key Responsibilities

  • Support Head of Professional Services in:
    • Delivering on the business and Professional Services strategy and key success measures
    • Evolving industry best practice delivery of technical implementation and strategic programmatic execution
    • Managing a portfolio of enterprise level client(s) with strategic work streams for a number of parallel projects including:
      • Enablement, training and adoption of the Qubit platform
      • Ongoing optimisation programme
      • Onboarding and strategic services packages
    • Monitoring staffing and scheduling operations
  • Team management
    • Coaching and mentoring the team to support them in executing strategically, delivering real business value to customers through understanding success metrics,demonstrating deep industry/vertical expertise. Being a point of escalation when required
    • Guides team to manage client expectations and key stakeholders’ alignment to make sure projects are delivered on time and within budget
    • Responsible for recruitment, onboarding new hires, personal development plans and performance reviews of direct reports
    • Provides skill development opportunities to direct reports and work with them in regular one-on-one sessions
  • Work in collaboration with the Qubit Customer Success Managers to:
    • Provide status and outcomes of programme delivery
    • Identify client growth opportunities and flag relationship or retention risks
    • Share knowledge that you acquire on the customer company, business objectives and stakeholders
  • Be the customer advocate, bringing their voice and needs back to the business
  • Liaise with Professional Services peers and internal teams to ensure that we are meeting cross-functional objectives
  • Opportunity to become an evangelist for Qubit through speaking at events and developing specialist expertise

Personal Attributes

  • BA/BSc or higher
  • In excess of 4 years experience in enterprise SAAS, IT/management consulting or another relevant industry
  • Team lead or management experience
  • Proven track record of meeting and exceeding goals
  • Proven passion for technology and digital
  • Services consulting skills in digital or relevant industry
  • Experience in working with software platforms
  • Some understanding of the SAAS industry and professional services operating models
  • Comfortable with technical concepts and adept at learning new technology applications
  • Interpersonal skills, with ability to manage and work with both technical and business staff/customers
  • Strong business acumen and experienced communicator at senior levels of customer organisations
  • Basic knowledge of SQL preferred
  • Self starter, who enjoys working autonomously in a fast paced and innovative environment

Plenty of perks

As well as the opportunity to work with leading clients and a world-class team, you'll get:

  • Realistic performance-related bonuses
  • Equity options
  • Private health and dental insurance
  • Twice weekly supermarket shop so that you can have healthy breakfast, lunch and snacks
  • Yoga and meditation classes
  • Subsidised gym membership
  • Fortnightly company socials
  • Plenty of opportunities for training and development

About Qubit.

Qubit is the leader in delivering highly persuasive personalization at scale. 

In 2018, the company was named a ‘Top Rated A/B Testing & Personalization Tool’ by TrustRadius. Leading brands in retail, travel and egaming work with Qubit to transform the way they understand and influence their customers. Companies like NET-A-PORTER, Topshop, Emirates, Ubisoft, Thomas Cook, and Ladbrokes Coral are using the Qubit personalization platform to increase revenue, build loyalty and significantly improve their marketing efficiency. Every week Qubit is used to personalize approximately $600 million in online sales. Headquartered in London, the company has offices across Europe and the U.S.
For more information, please visit: www.qubit.com

Qubit is an equal opportunity employer committed to providing its employees with a work environment that is both challenging and rewarding. 

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