Company Description:

Quartet is a leading tech-enabled behavioral health company that works with health plans, systems, and provider groups to deliver speed to quality behavioral health care for all. Through sophisticated data and analytics, along with personalized services, Quartet exists to advance quality care as defined by four measures: speed to care, seamless patient experiences, improved health outcomes, and affordability. The company is backed by venture funding from top investors including Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Echo Health Ventures, Centene Corporation, and Independence Health Group.

We are deeply committed to growing a diverse team and an equitable and inclusive culture where all Quartetians are empowered to be themselves and do their best work. We know this is vital in realizing our mission to improve the lives of people with mental health conditions. 

About the team & Opportunity:

Quartet is looking for a Business Operations & Strategy Analyst to join our Operations Strategy & Enablement team. This person will partner with our Market Operations and Patient Operations teams to support them by providing a variety of reporting, analysis, and strategic support and leadership.

The Patient & Market Operations teams (this role’s primary stakeholders) consist of teams that work with our network’s Primary Care Providers (PCPs), Mental Health Providers (MHPs), and directly with our patients, among other groups. Our overall goal is to reduce the challenges that patients face in their search for quality mental healthcare, improve speed and access to high quality care, and to make the process as seamless as possible.

As a Business Operations & Strategy Analyst, you will provide analysis and insights to the Patient & Market Operations teams to unlock growth and operational efficiency improvements. You will partner with other analysts to deliver on strategic business initiatives and develop a strong knowledge of our internal data systems and an understanding of how to use them to operate efficiently. You will support development and implementation of new reports, pilots, and initiatives by partnering with the Product, Patient Operations, and Market Operations teams. 

One major function of this role will be supporting the portions of the Market Operations team planning growth and strategy of our network of referring providers - PCPs, Health Systems, Case Managers, and others. This enables us to generate a continuous stream of clinically appropriate patients who would benefit from being matched to one of Quartet’s many and varied in-network mental health providers. This role will also be primarily responsible for owning important and visible projection models related to the pipeline of patients sent to Quartet as well as the number of patients we are able to get to care.

This position requires solid analytical and outstanding communication skills, the ability to collaborate with a wide variety of colleagues, experience prioritizing work in a fast-paced environment, and the tenacity to execute against deliverables in a timely, high-quality fashion.

This position will be remote, so the candidate can live anywhere in the U.S, but Eastern or Central time working hours are preferred.

Accountabilities:

  • Gain a thorough understanding of Quartet’s referring provider network in order to lead or contribute to key strategic initiatives and improve operations through timely analytical insights, modeling, and reporting
  • Serve as an advisor and thought partner for organizational leaders across Market Operations, leveraging data to guide decisions and quantify leading indicators
  • Own important and visible projection models related to the pipeline of patients sent to Quartet as well as the number of patients we are able to get to care, including monthly updates, comparisons of projections to actuals, and iterative improvements in the models
  • Create net new tools/reports and utilize existing reporting infrastructure and tools (e.g., Looker BI Suite and Salesforce) to accurately reflect organizational performance/behavior and drive better decision-making
  • Provide actionable insights (the "so what") for every dashboard created, ensuring data is put into action efficiently and effectively
  • Interface with a variety of internal counterparts and stakeholders to address day-to-day data- and reporting-driven inquiries, issues, and requirements
  • Provide quantitative support and limited project management for Patient & Market Operations initiatives, ensuring data integrity, high-quality analysis, and documentation
  • Manage and communicate priorities / roadmap to key stakeholders and your manager
  • Support Patient & Market Operations weekly meetings and Corporate Scorecard / goal review as needed

Minimum Qualifications:

  • 3 or more years of experience in an analytical or strategic role (e.g., reporting analyst, consulting, or internal strategy & operations position) or equivalent experience
  • Strong experience building, iterating, and refreshing dynamic Excel / Google Sheets models
  • 2 or more years of experience working with business users to understand, scope, and map business questions to data that can be used to answer them, and developing answers and recommendations through analysis (or equivalent experience)
  • Passionate about helping patients get the mental healthcare they need (albeit indirectly, through analytical and strategic means)
  • Strong experience communicating data-driven insights and recommendations using Excel/Google Sheets and PowerPoint/Google Slides (or equivalent)
  • Ability to align and influence diverse teams and various levels of leadership
  • Enjoys thinking analytically and strategically; can solve for the big picture while executing against what needs to be done
  • Ambitious self-starter with appetite to learn in a collaborative, fast-paced environment
  • BI reporting tool experience (e.g., Looker, Tableau)

Preferred Qualifications:

  • Familiarity with health care data and the mental health care landscape
  • Experience with the process of projecting key performance indicators and business inputs and leading the process of reviewing recent performance and iterating to improve future predictive performance (technical statistical methods not necessary)
  • Familiarity with CRMs (e.g., Salesforce)
  • Experience doing market landscape analysis / market research
  • Experience supporting sales / acquisition teams through analysis, strategy, or research

Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, team events, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental and military leave, commuter benefits, 401K, and stock option grants.

Want to know what Quartet life is like? Click here to meet our team.

Quartet actively encourages applicants of all backgrounds to apply and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. To perform this job successfully, an individual must be able to perform essential job duties -  reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. If you require assistance in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to talent@quartethealth.com

Have someone to refer? Email talent@quartethealth.com to submit their details to us.

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